# ServiceWA vs Authenticator App ｀

The clearest difference is rating: Authenticator App ｀ at 4.3 against ServiceWA's 2.4. Authenticator App ｀ also leads on review sentiment (30% vs 15%) and iOS requirement (12.0 vs 15.6). ServiceWA's advantage is in-app purchases (none vs 6) and ads (none vs shown). On price and device support there is nothing between them.

Both are free to download. Authenticator App ｀ sells 6 in-app purchases, starting at $6.99 per 7 days. ServiceWA asks for nothing beyond the download.

Authenticator App ｀ holds the better App Store score, 4.3 against 2.4. That said, the two scores are not equally well evidenced: ServiceWA has 1K ratings behind it against 31, so its average is the more settled of the two. Written reviews point the same way: 15% of ServiceWA's written reviews are positive against 30% of Authenticator App ｀'s.

ServiceWA ships an update monthly, Authenticator App ｀ every 2 months. Both last shipped on October 12, 2026.

## The numbers

| Metric | ServiceWA | Authenticator App ｀ |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.4 (1K ratings)](https://appshunter.io/ios/app/servicewa/id1599181775/reviews) | **[4.3 (31 ratings)](https://appshunter.io/ios/app/authenticator-app/id6448976943/reviews)** |
| Number of ratings | **1K** | 31 |
| Positive reviews | 15.3% of reviews | **29.9% of reviews** |
| In-app purchases | **No** | Yes |
| Ads | **No** | Yes |
| Update frequency | **Monthly** | Every 2 months |
| Monetization | **Free** | Free with in-app purchases |
| Size | 82 MB | 27 MB |
| Requires iOS | 15.6 | **12.0** |
| Devices | iPhone, iPod | iPhone, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Government of Western Australia](https://appshunter.io/developer/1599182107) | [WISDOM DATA LIMITED](https://appshunter.io/developer/1599668968) |

## What reviewers say

### ServiceWA

[App page](https://appshunter.io/ios/app/servicewa/id1599181775)

Access select Western Australian State Government services conveniently in one app. Designed for residents, citizens, business owners, and visitors in WA, it streamlines your interaction with government offerings.

**Highlights:** Access WA State Government services, One-stop government service hub, Digital Identity integration, Location services integration, Camera services integration

**In-app purchases:** none

**What reviewers like**

- ✅ Centralizes multiple government services in one app
- 🚀 Fast load times and efficient performance (for some users)
- 🔒 Secure identity verification process
- 📱 Check-in functionality works well once set up
- 💉 Vaccination certificate integration

**What reviewers complain about**

- 😤 Extremely complex and frustrating setup process
- 🔐 Requires multiple app downloads (MyGovID, Medicare app)
- ❌ Poor user experience for non-technical users
- 🚫 Mandatory digital ID requirement (privacy concerns)
- ⏳ Time-consuming identity verification steps

**Reported bugs**

- App crashes on launch or gets stuck on loading screen
- Login authentication fails with MyGovID
- Verification code SMS never arrives or times out
- App freezes waiting for verification code with no way to exit
- Unspecified error messages during login

**Requested features**

- Check-in history visibility (at least 7-14 days)
- Manual check-in capability
- Dark mode option
- Ability to hide personally identifiable information (DOB)
- Digital driver's license support


### Authenticator App ｀

[App page](https://appshunter.io/ios/app/authenticator-app/id6448976943)

Enhance your online security with an app that generates time-based one-time passwords (TOTPs) for account access. It offers easy setup, robust security features like PIN and biometric protection, and supports over 1000 applications. Secure your digital identity with an extra layer of protection.

**Highlights:** Generates time-based one-time passwords (TOTPs), Easy account setup via QR code or secret key, PIN code and biometric authentication, Password storage and generation, Supports over 1000 applications, Backup and sync via iCloud

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases (6)**

| Purchase | Price | Billing |
| --- | --- | --- |
| Authenticator Week Plan | $6.99 | per 7 days |
| Authenticator Weekly Trial | $7.99 | per 7 days |
| Authenticator monthly Premium | $9.99 | per month |
| Authenticator Yearly Plan | $39.99 | per year |
| Authenticator Yearly Premium | $39.99 | per year |
| Authenticator Yearly PRO | $49.99 | per year |

**What reviewers like**

- 🔒 Secure authentication
- 💡 Useful for multiple accounts

**What reviewers complain about**

- 💰 Expensive subscription
- 🐛 Unreliable performance
- 🤔 Misleading app description
- 🤯 Difficult to cancel subscription

**Reported bugs**

- Unable to scan QR codes
- Incorrect verification codes
- Subscription issues after device change

**Requested features**

- Free version with limited features
- Easier subscription management
- Better integration with Microsoft products


## Frequently asked questions

### Is ServiceWA free?

ServiceWA is free to download, with no in-app purchases.

### Is Authenticator App ｀ free?

Authenticator App ｀ is free to download, with in-app purchases available.

### Which has better reviews, ServiceWA or Authenticator App ｀?

Authenticator App ｀ is rated higher. ServiceWA averages 2.4 out of 5 from 1K ratings, while Authenticator App ｀ averages 4.3 from 31 ratings.

### Do ServiceWA or Authenticator App ｀ have ads?

Authenticator App ｀ shows ads; ServiceWA does not.

### Which is updated more often, ServiceWA or Authenticator App ｀?

ServiceWA ships an update monthly, and Authenticator App ｀ every 2 months. Most recently, ServiceWA was updated on October 12, 2026 and Authenticator App ｀ on October 12, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*