# Zoho Directory vs Twilio Flex

Zoho Directory and Twilio Flex are too close to call on the numbers: across 6 compared parameters — price, update cadence, ads and in-app purchases among them — neither pulls far enough ahead to decide it. What separates them is feature set and interface, not measurable difference.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Zoho Directory ships an update every 2 months, Twilio Flex every 3 months. The most recent releases landed on September 11, 2026 and August 11, 2026 respectively.

## The numbers

| Metric | Zoho Directory | Twilio Flex |
| --- | --- | --- |
| Price | Free | Free |
| Rating | — | **[5.0 (7 ratings)](https://appshunter.io/ios/app/twilio-flex/id6451207884/reviews)** |
| Number of ratings | — | **7** |
| Positive reviews | — | 0.0% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 2 months** | Every 3 months |
| Monetization | — | Free |
| Size | 43 MB | 49 MB |
| Requires iOS | 14 | **13.4** |
| Devices | iPhone, iPod | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Zoho Corporation](https://appshunter.io/developer/388384807) | [Twilio, Inc.](https://appshunter.io/developer/403429072) |

## What reviewers say

### Zoho Directory

[App page](https://appshunter.io/ios/app/zoho-directory/id1601972886)

**Features:** macOS Compatibility

**In-app purchases:** none


### Twilio Flex

[App page](https://appshunter.io/ios/app/twilio-flex/id6451207884)

This app extends your contact center to mobile devices, enabling customer-facing teams to access shared customer data and AI features. It facilitates compliant omnichannel communications, reduces handle times, and improves visibility for quality management.

**Highlights:** Omnichannel communications, Shared customer data view, AI-powered productivity, Reduced handle time, Quality management tools, Mobile interaction analysis

**Features:** Siri integration

**In-app purchases:** none


## Frequently asked questions

### Is Zoho Directory free?

Zoho Directory is free to download, with no in-app purchases.

### Is Twilio Flex free?

Twilio Flex is free to download, with no in-app purchases.

### Do Zoho Directory or Twilio Flex have ads?

Neither Zoho Directory nor Twilio Flex shows ads.

### Which is updated more often, Zoho Directory or Twilio Flex?

Zoho Directory ships an update every 2 months, and Twilio Flex every 3 months. Most recently, Zoho Directory was updated on September 11, 2026 and Twilio Flex on August 11, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*