# osTicket Admin vs InsightsCRM

The clearest difference is in-app purchases: InsightsCRM at none against osTicket Admin's 1. osTicket Admin's advantage is update cadence (every 2 weeks vs every 4 months) and iOS requirement (13.0 vs 15.1). On price, ads and device support there is nothing between them.

Both are free to download. osTicket Admin sells 1 in-app purchase, starting at $1.99 per month. InsightsCRM asks for nothing beyond the download.

osTicket Admin ships an update every 2 weeks, InsightsCRM every 4 months. The most recent releases landed on August 25, 2026 and September 11, 2026 respectively.

## The numbers

| Metric | osTicket Admin | InsightsCRM |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[2.3 (9 ratings)](https://appshunter.io/ios/app/osticket-admin/id1605243534/reviews)** | — |
| Number of ratings | **9** | — |
| Positive reviews | 33.3% of reviews | — |
| In-app purchases | Yes | **No** |
| Ads | No | No |
| Update frequency | **Every 2 weeks** | Every 4 months |
| Monetization | Free with in-app purchases | — |
| Size | 33 MB | 40 MB |
| Requires iOS | **13.0** | 15.1 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPod |
| Age rating | 17+ | 4+ |
| Developer | [Luis Fernando Pimenta ME](https://appshunter.io/developer/1061410232) | [ANALEC Infotech Private Limited](https://appshunter.io/developer/1044973183) |

## What reviewers say

### osTicket Admin

[App page](https://appshunter.io/ios/app/osticket-admin/id1605243534)

This mobile application is designed for administrators of the osTicket system. It allows for efficient management of support tickets directly from a mobile device. Users can oversee and respond to customer inquiries on the go.

**Highlights:** Mobile ticket management, Administer osTicket system, Respond to customer inquiries, On-the-go support management

**Features:** macOS Compatibility

**In-app purchases (1)**

| Purchase | Price | Billing |
| --- | --- | --- |
| Pro feature | $1.99 | per month |


### InsightsCRM

[App page](https://appshunter.io/ios/app/insightscrm/id6557060988)

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is osTicket Admin free?

osTicket Admin is free to download, with in-app purchases available.

### Is InsightsCRM free?

InsightsCRM is free to download, with no in-app purchases.

### Do osTicket Admin or InsightsCRM have ads?

Neither osTicket Admin nor InsightsCRM shows ads.

### Which is updated more often, osTicket Admin or InsightsCRM?

osTicket Admin ships an update every 2 weeks, and InsightsCRM every 4 months. Most recently, osTicket Admin was updated on August 25, 2026 and InsightsCRM on September 11, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*