# osTicket Admin vs SnipeMate

The clearest difference is rating: SnipeMate at 4.1 against osTicket Admin's 2.3. SnipeMate also leads on in-app purchases (none vs 1). osTicket Admin's advantage is ads (none vs shown) and update cadence (every 2 weeks vs every 2 months). On price, review sentiment, ratings volume and device support there is nothing between them.

Both are free to download. osTicket Admin sells 1 in-app purchase, starting at $1.99 per month. SnipeMate asks for nothing beyond the download.

SnipeMate holds the better App Store score, 4.1 against 2.3. Both are backed by a comparable volume of ratings — 9 and 7 respectively. Written reviews split almost evenly too, at 33% and 33% positive.

osTicket Admin ships an update every 2 weeks, SnipeMate every 2 months. The most recent releases landed on August 25, 2026 and September 9, 2026 respectively.

## The numbers

| Metric | osTicket Admin | SnipeMate |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.3 (9 ratings)](https://appshunter.io/ios/app/osticket-admin/id1605243534/reviews) | **[4.1 (7 ratings)](https://appshunter.io/ios/app/snipemate/id6742108465/reviews)** |
| Number of ratings | **9** | 7 |
| Positive reviews | 33.3% of reviews | 33.3% of reviews |
| In-app purchases | Yes | **No** |
| Ads | **No** | Yes |
| Update frequency | **Every 2 weeks** | Every 2 months |
| Monetization | Free with in-app purchases | **Ad-supported** |
| Size | 33 MB | 40 MB |
| Requires iOS | **13.0** | 15.0 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 17+ | 17+ |
| Developer | [Luis Fernando Pimenta ME](https://appshunter.io/developer/1061410232) | [Mars Bilgi Teknolojileri](https://appshunter.io/developer/1531322772) |

## What reviewers say

### osTicket Admin

[App page](https://appshunter.io/ios/app/osticket-admin/id1605243534)

This mobile application is designed for administrators of the osTicket system. It allows for efficient management of support tickets directly from a mobile device. Users can oversee and respond to customer inquiries on the go.

**Highlights:** Mobile ticket management, Administer osTicket system, Respond to customer inquiries, On-the-go support management

**Features:** macOS Compatibility

**In-app purchases (1)**

| Purchase | Price | Billing |
| --- | --- | --- |
| Pro feature | $1.99 | per month |


### SnipeMate

[App page](https://appshunter.io/ios/app/snipemate/id6742108465)

Manage IT assets on the go with this unofficial companion app for Snipe-IT. Easily assign, revoke, update, delete, and create assets directly from your mobile device. Streamline your asset management workflow with intuitive mobile access.

**Highlights:** Asset assignment and revocation, Asset updates, Asset deletion, Asset creation, Mobile asset management

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is osTicket Admin free?

osTicket Admin is free to download, with in-app purchases available.

### Is SnipeMate free?

SnipeMate is free to download, with no in-app purchases.

### Which has better reviews, osTicket Admin or SnipeMate?

SnipeMate is rated higher. osTicket Admin averages 2.3 out of 5 from 9 ratings, while SnipeMate averages 4.1 from 7 ratings.

### Do osTicket Admin or SnipeMate have ads?

SnipeMate shows ads; osTicket Admin does not.

### Which is updated more often, osTicket Admin or SnipeMate?

osTicket Admin ships an update every 2 weeks, and SnipeMate every 2 months. Most recently, osTicket Admin was updated on August 25, 2026 and SnipeMate on September 9, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*