# osTicket Admin vs Snaptel.io Insights

The clearest difference is in-app purchases: Snaptel.io Insights at none against osTicket Admin's 1. osTicket Admin's advantage is iOS requirement (13.0 vs 15.6). On price, update cadence, ads and device support there is nothing between them.

Both are free to download. osTicket Admin sells 1 in-app purchase, starting at $1.99 per month. Snaptel.io Insights asks for nothing beyond the download.

osTicket Admin ships an update every 2 weeks, Snaptel.io Insights every 3 weeks. The most recent releases landed on November 3, 2026 and October 25, 2026 respectively.

## The numbers

| Metric | osTicket Admin | Snaptel.io Insights |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[2.3 (9 ratings)](https://appshunter.io/ios/app/osticket-admin/id1605243534/reviews)** | — |
| Number of ratings | **9** | — |
| Positive reviews | 33.3% of reviews | — |
| In-app purchases | Yes | **No** |
| Ads | No | No |
| Update frequency | **Every 2 weeks** | Every 3 weeks |
| Monetization | Free with in-app purchases | — |
| Size | 33 MB | 40 MB |
| Requires iOS | **13.0** | 15.6 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 17+ | 4+ |
| Developer | [Luis Fernando Pimenta ME](https://appshunter.io/developer/1061410232) | [Snaptel.io LLC](https://appshunter.io/developer/1846577718) |

## What reviewers say

### osTicket Admin

[App page](https://appshunter.io/ios/app/osticket-admin/id1605243534)

This mobile application is designed for administrators of the osTicket system. It allows for efficient management of support tickets directly from a mobile device. Users can oversee and respond to customer inquiries on the go.

**Highlights:** Mobile ticket management, Administer osTicket system, Respond to customer inquiries, On-the-go support management

**Features:** macOS Compatibility

**In-app purchases (1)**

| Purchase | Price | Billing |
| --- | --- | --- |
| Pro feature | $1.99 | per month |


### Snaptel.io Insights

[App page](https://appshunter.io/ios/app/snaptelio-insights/id6754912479)

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is osTicket Admin free?

osTicket Admin is free to download, with in-app purchases available.

### Is Snaptel.io Insights free?

Snaptel.io Insights is free to download, with no in-app purchases.

### Do osTicket Admin or Snaptel.io Insights have ads?

Neither osTicket Admin nor Snaptel.io Insights shows ads.

### Which is updated more often, osTicket Admin or Snaptel.io Insights?

osTicket Admin ships an update every 2 weeks, and Snaptel.io Insights every 3 weeks. Most recently, osTicket Admin was updated on November 3, 2026 and Snaptel.io Insights on October 25, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*