# SuperOps vs Genuity Help Desk

The clearest difference is rating: SuperOps at 4.3 against Genuity Help Desk's 3.6. SuperOps also leads on update cadence (every 2 weeks vs every 6 weeks) and review sentiment (67% vs 50%). On price, ratings volume, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

SuperOps holds the better App Store score, 4.3 against 3.6. Both are backed by a comparable volume of ratings — 15 and 8 respectively. Written reviews point the same way: 67% of SuperOps's written reviews are positive against 50% of Genuity Help Desk's.

SuperOps ships an update every 2 weeks, Genuity Help Desk every 6 weeks. The most recent releases landed on September 9, 2026 and September 8, 2026 respectively.

## The numbers

| Metric | SuperOps | Genuity Help Desk |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.3 (15 ratings)](https://appshunter.io/ios/app/superops/id1629840856/reviews)** | [3.6 (8 ratings)](https://appshunter.io/ios/app/genuity-help-desk/id1665603044/reviews) |
| Number of ratings | **15** | 8 |
| Positive reviews | **66.7% of reviews** | 50.0% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 2 weeks** | Every 6 weeks |
| Monetization | Free | Free |
| Size | 72 MB | 41 MB |
| Requires iOS | **13.0** | 15.1 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Superops Inc.](https://appshunter.io/developer/1629840858) | [NuLodgic, LLC](https://appshunter.io/developer/1664082675) |

## What reviewers say

### SuperOps

[App page](https://appshunter.io/ios/app/superops/id1629840856)

Manage IT operations remotely with this app. Create and update tickets, manage projects, and initiate remote sessions for troubleshooting. Log time accurately and view client and user details on the go.

**Highlights:** Ticket management, Project and task management, Remote session initiation, Script execution for remediation, Time logging, Asset, client, and user details

**In-app purchases:** none


### Genuity Help Desk

[App page](https://appshunter.io/ios/app/genuity-help-desk/id1665603044)

Manage customer support requests on the go. This app allows you to consolidate inquiries from various sources and respond efficiently from your mobile device, ensuring user satisfaction.

**Highlights:** Mobile help desk management, Aggregate questions from multiple channels, Respond to inquiries easily, Enhance user support experience, On-the-go accessibility

**In-app purchases:** none


## Frequently asked questions

### Is SuperOps free?

SuperOps is free to download, with no in-app purchases.

### Is Genuity Help Desk free?

Genuity Help Desk is free to download, with no in-app purchases.

### Which has better reviews, SuperOps or Genuity Help Desk?

SuperOps is rated higher. SuperOps averages 4.3 out of 5 from 15 ratings, while Genuity Help Desk averages 3.6 from 8 ratings.

### Do SuperOps or Genuity Help Desk have ads?

Neither SuperOps nor Genuity Help Desk shows ads.

### Which is updated more often, SuperOps or Genuity Help Desk?

SuperOps ships an update every 2 weeks, and Genuity Help Desk every 6 weeks. Most recently, SuperOps was updated on September 9, 2026 and Genuity Help Desk on September 8, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*