# Genuity Help Desk vs ThreatDown Admin

The clearest difference is rating: Genuity Help Desk at 3.6 against ThreatDown Admin's 2.8. Genuity Help Desk also leads on review sentiment (50% vs 10%). ThreatDown Admin's advantage is update cadence (every 3 weeks vs every 6 weeks). On price, ratings volume, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Genuity Help Desk holds the better App Store score, 3.6 against 2.8. Both are backed by a comparable volume of ratings — 8 and 6 respectively. Written reviews point the same way: 50% of Genuity Help Desk's written reviews are positive against 10% of ThreatDown Admin's.

Genuity Help Desk ships an update every 6 weeks, ThreatDown Admin every 3 weeks. Both last shipped on November 3, 2026.

## The numbers

| Metric | Genuity Help Desk | ThreatDown Admin |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[3.6 (8 ratings)](https://appshunter.io/ios/app/genuity-help-desk/id1665603044/reviews)** | [2.8 (6 ratings)](https://appshunter.io/ios/app/threatdown-admin/id1666801296/reviews) |
| Number of ratings | **8** | 6 |
| Positive reviews | **50.0% of reviews** | 10.0% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 6 weeks | **Every 3 weeks** |
| Monetization | Free | Free |
| Size | 41 MB | 47 MB |
| Requires iOS | 15.1 | 15.1 |
| Devices | iPhone, iPod | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [NuLodgic, LLC](https://appshunter.io/developer/1664082675) | [ThreatDown Inc.](https://appshunter.io/developer/1750035627) |

## What reviewers say

### Genuity Help Desk

[App page](https://appshunter.io/ios/app/genuity-help-desk/id1665603044)

Manage customer support requests on the go. This app allows you to consolidate inquiries from various sources and respond efficiently from your mobile device, ensuring user satisfaction.

**Highlights:** Mobile help desk management, Aggregate questions from multiple channels, Respond to inquiries easily, Enhance user support experience, On-the-go accessibility

**In-app purchases:** none


### ThreatDown Admin

[App page](https://appshunter.io/ios/app/threatdown-admin/id1666801296)

Manage IT security and respond to threats remotely. This app allows IT administrators to view endpoint status, remediate issues, and update agents from their mobile devices. Ensure your organization's security is maintained even when away from the office.

**Highlights:** Remediate endpoint threats, Quarantine and isolate endpoints, Initiate endpoint scans, View endpoint status, Check for agent updates, Manage user access

**Features:** Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Genuity Help Desk free?

Genuity Help Desk is free to download, with no in-app purchases.

### Is ThreatDown Admin free?

ThreatDown Admin is free to download, with no in-app purchases.

### Which has better reviews, Genuity Help Desk or ThreatDown Admin?

Genuity Help Desk is rated higher. Genuity Help Desk averages 3.6 out of 5 from 8 ratings, while ThreatDown Admin averages 2.8 from 6 ratings.

### Do Genuity Help Desk or ThreatDown Admin have ads?

Neither Genuity Help Desk nor ThreatDown Admin shows ads.

### Which is updated more often, Genuity Help Desk or ThreatDown Admin?

Genuity Help Desk ships an update every 6 weeks, and ThreatDown Admin every 3 weeks. Most recently, Genuity Help Desk was updated on November 3, 2026 and ThreatDown Admin on November 3, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*