# Genuity Help Desk vs BoldDesk

The clearest difference is rating: BoldDesk at 4.5 against Genuity Help Desk's 3.6. Genuity Help Desk's advantage is review sentiment (50% vs 25%). On price, ratings volume, update cadence and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

BoldDesk holds the better App Store score, 4.5 against 3.6. Both are backed by a comparable volume of ratings — 8 and 6 respectively. Written reviews complicate that: 50% of Genuity Help Desk's written reviews are positive against 25% of BoldDesk's, so the app with the better star average is not the one people write more warmly about.

Genuity Help Desk ships an update every 6 weeks, BoldDesk every 3 weeks. The most recent releases landed on September 8, 2026 and September 17, 2026 respectively.

## The numbers

| Metric | Genuity Help Desk | BoldDesk |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [3.6 (8 ratings)](https://appshunter.io/ios/app/genuity-help-desk/id1665603044/reviews) | **[4.5 (6 ratings)](https://appshunter.io/ios/app/bolddesk/id6451113762/reviews)** |
| Number of ratings | **8** | 6 |
| Positive reviews | **50.0% of reviews** | 25.0% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 6 weeks | **Every 3 weeks** |
| Monetization | Free | Free |
| Size | 41 MB | 125 MB |
| Requires iOS | 15.1 | **14.0** |
| Devices | iPhone, iPod | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [NuLodgic, LLC](https://appshunter.io/developer/1664082675) | [Syncfusion Inc.](https://appshunter.io/developer/552884035) |

## What reviewers say

### Genuity Help Desk

[App page](https://appshunter.io/ios/app/genuity-help-desk/id1665603044)

Manage customer support requests on the go. This app allows you to consolidate inquiries from various sources and respond efficiently from your mobile device, ensuring user satisfaction.

**Highlights:** Mobile help desk management, Aggregate questions from multiple channels, Respond to inquiries easily, Enhance user support experience, On-the-go accessibility

**In-app purchases:** none


### BoldDesk

[App page](https://appshunter.io/ios/app/bolddesk/id6451113762)

This cloud-based help desk software helps manage customer support activities. Organize requests, collaborate with customers and teammates, and automate tasks to enhance the customer experience. The mobile app offers a versatile ticketing system with features like email-to-ticket conversion and SLA management.

**Highlights:** Organize support requests, Collaborate with customers and teammates, Automate repetitive tasks, Convert emails to tickets, Automate ticket assignments, Customize support forms, Set custom SLAs, Publish self-help articles

**Features:** Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Genuity Help Desk free?

Genuity Help Desk is free to download, with no in-app purchases.

### Is BoldDesk free?

BoldDesk is free to download, with no in-app purchases.

### Which has better reviews, Genuity Help Desk or BoldDesk?

BoldDesk is rated higher. Genuity Help Desk averages 3.6 out of 5 from 8 ratings, while BoldDesk averages 4.5 from 6 ratings.

### Do Genuity Help Desk or BoldDesk have ads?

Neither Genuity Help Desk nor BoldDesk shows ads.

### Which is updated more often, Genuity Help Desk or BoldDesk?

Genuity Help Desk ships an update every 6 weeks, and BoldDesk every 3 weeks. Most recently, Genuity Help Desk was updated on September 8, 2026 and BoldDesk on September 17, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*