# Field Service Assistant vs ServicePlanner

The clearest difference is price: Field Service Assistant at Free against ServicePlanner's $2.99. Field Service Assistant also leads on ratings volume (6.4K vs 188) and iOS requirement (11.0 vs 14.0). ServicePlanner's advantage is chart position (#176 vs unranked). On rating, review sentiment, update cadence and ads there is nothing between them.

Field Service Assistant is free to download; ServicePlanner costs $2.99 up front. Neither carries in-app purchases, so what you see is what you pay.

On the App Store both sit at effectively the same score — 4.7 for Field Service Assistant against 4.7 for ServicePlanner. That said, the two scores are not equally well evidenced: Field Service Assistant has 6.4K ratings behind it against 188, so its average is the more settled of the two. Written reviews are what separate them: 85% of Field Service Assistant's written reviews are positive against 91% of ServicePlanner's.

Both ship on a similar rhythm, roughly every 2 months. The most recent releases landed on October 21, 2026 and October 26, 2026 respectively.

## The numbers

| Metric | Field Service Assistant | ServicePlanner |
| --- | --- | --- |
| Price | **Free** | $2.99 |
| Rating | **[4.7 (6.4K ratings)](https://appshunter.io/ios/app/field-service-assistant/id318274341/reviews)** | [4.7 (188 ratings)](https://appshunter.io/ios/app/serviceplanner/id1268476525/reviews) |
| Number of ratings | **6.4K** | 188 |
| Positive reviews | 84.6% of reviews | **91.4% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 2 months | Every 2 months |
| Monetization | Paid | **Free** |
| Best chart rank | — | **#176** |
| Size | 10 MB | 46 MB |
| Requires iOS | **11.0** | 14.0 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Sarka Tyri Software LLC](https://appshunter.io/developer/318274344) | [iMatt Solutions](https://appshunter.io/developer/508348984) |

## What reviewers say

### Field Service Assistant

[App page](https://appshunter.io/ios/app/field-service-assistant/id318274341)

This app helps Jehovah's Witnesses manage their field service activities. It tracks calls, placements, and volunteer time, with features for reporting, contact synchronization, and goal setting. It also offers mapping and navigation capabilities.

**Highlights:** Call and placement management, Volunteer time tracking, Customizable reports, Contact synchronization, Mapping and directions, Goal setting, Notes and appointment scheduling

**Features:** macOS Compatibility

**In-app purchases:** none

**What reviewers like**

- 👍 Easy to use
- 🚀 Helps keep ministry organized
- 💡 Useful features like timer, mapping, and report sending
- 🙏 Grateful for developer's hard work
- ⭐ Great app overall

**What reviewers complain about**

- 🐛 Issues with data loss/deletion
- 🐛 Crashes/stability problems after updates
- 🔍 Difficult to edit/correct entries
- 🔍 Missing features like Bible study tracking

**Reported bugs**

- Duplicate entries appearing in reports
- Estimated address feature not working
- Contacts/data disappearing after updates
- Inability to delete old return visits

**Requested features**

- Add LDC and pioneer school hour tracking
- Improve monthly/yearly report viewing and editing
- Sync data across devices
- Add more customization options
- Integrate with other ministry apps


### ServicePlanner

[App page](https://appshunter.io/ios/app/serviceplanner/id1268476525)

**Currently charting:** #176 Top Paid · Productivity (US App Store)

This app helps Jehovah's Witnesses manage their ministry and field service activities. It features contact management, activity planning, and a timer for recording time spent. Users can sync data across devices and access a library of publications and videos.

**Highlights:** Dropbox Sync, Territory Helper Integration, Today Screen with Timer, Contact Management & History, Contact Filtering & Map View, Publication & Video Library, Monthly & Annual Activity Tracking

**In-app purchases:** none

**What reviewers like**

- 🚀 Excellent app for foreign language field service
- 🚀 Syncs to NW Publisher
- 🚀 Clean interface makes recording easy
- 🚀 Address look up feature saves time
- 🚀 Useful features make it worth the cost

**What reviewers complain about**

- 🐛 Occasional crashes or bugs
- 🐛 Difficulty linking with Territory Helper
- 🐛 Recording 'Not at Home' visits not possible
- 🐛 Syncing between devices can be inconsistent
- 🐛 Lacks customization options for some users

**Reported bugs**

- App crashing or not opening
- Syncing issues between devices
- Incorrect translation or localization

**Requested features**

- Ability to record 'Not at Home' visits
- Integration with Apple Watch
- Support for multiple types of hours (ministry, LDC, etc.)
- Customizable color coding for different visit types
- Ability to add photos to records


## Frequently asked questions

### Is Field Service Assistant free?

Field Service Assistant is free to download, with no in-app purchases.

### Is ServicePlanner free?

ServicePlanner costs $2.99, with no in-app purchases.

### Which has better reviews, Field Service Assistant or ServicePlanner?

Field Service Assistant is rated higher. Field Service Assistant averages 4.7 out of 5 from 6.4K ratings, while ServicePlanner averages 4.7 from 188 ratings.

### Do Field Service Assistant or ServicePlanner have ads?

Neither Field Service Assistant nor ServicePlanner shows ads.

### Which is updated more often, Field Service Assistant or ServicePlanner?

Field Service Assistant ships an update every 2 months, and ServicePlanner every 2 months. Most recently, Field Service Assistant was updated on October 21, 2026 and ServicePlanner on October 26, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*