# MyUsage Mobile vs Memphis 311

The clearest difference is rating: MyUsage Mobile at 4.7 against Memphis 311's 4.3. MyUsage Mobile also leads on review sentiment (51% vs 26%) and update cadence (every 5 weeks vs every 6 months). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

MyUsage Mobile holds the better App Store score, 4.7 against 4.3. That said, the two scores are not equally well evidenced: MyUsage Mobile has 14K ratings behind it against 902, so its average is the more settled of the two. Written reviews point the same way: 51% of MyUsage Mobile's written reviews are positive against 26% of Memphis 311's.

MyUsage Mobile ships an update every 5 weeks, Memphis 311 every 6 months. The most recent releases landed on September 25, 2026 and September 19, 2026 respectively.

## The numbers

| Metric | MyUsage Mobile | Memphis 311 |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.7 (14K ratings)](https://appshunter.io/ios/app/myusage-mobile/id324701313/reviews)** | [4.3 (902 ratings)](https://appshunter.io/ios/app/memphis-311/id993723645/reviews) |
| Number of ratings | **14K** | 902 |
| Positive reviews | **50.5% of reviews** | 26.5% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 5 weeks** | Every 6 months |
| Monetization | Free | Free |
| Size | 64 MB | 146 MB |
| Requires iOS | **11.0** | 18.0 |
| Devices | **iPhone, iPod** | iPhone |
| Age rating | 4+ | 12+ |
| Developer | [Exceleron Software](https://appshunter.io/developer/324701316) | [City of Memphis](https://appshunter.io/developer/1460726477) |

## What reviewers say

### MyUsage Mobile

[App page](https://appshunter.io/ios/app/myusage-mobile/id324701313)

Access real-time information about your utility service, including usage and costs, from your smart meter. Monitor your consumption 24/7, track daily charges, and manage alerts. Optional features may include reporting outages and making payments.

**Highlights:** Monitor service 24/7, Track daily charges, View daily usage data, Manage automatic alerts, View balance and daily charges, Report outages (optional), Make payments (optional)

**Features:** macOS Compatibility, Apple Wallet, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 💡 Convenient bill payment
- 📈 Helpful usage tracking
- 🔍 Detailed account information
- 🔒 Secure payment options

**What reviewers complain about**

- 🐛 Frequent crashes and bugs
- 👎 Outdated and clunky interface
- 💰 Unexplained or high fees
- 🕰️ Delayed or inaccurate data updates

**Reported bugs**

- Login issues and inability to reset password
- Payment processing errors and failed transactions
- Inconsistent data display and sync issues
- Push notification registration problems

**Requested features**

- Integrate payment functionality directly in the app
- Provide more detailed historical usage data
- Improve user-friendliness and navigation
- Add customizable notification settings


### Memphis 311

[App page](https://appshunter.io/ios/app/memphis-311/id993723645)

Easily report local issues like potholes and damaged signs. Uses GPS to pinpoint your location and allows photo/video uploads to accompany requests. Track the status of your reports and community submissions.

**Highlights:** Report local issues, GPS location detection, Photo/video uploads, Track report status, Variety of issue categories

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Good service
- 🚀 Quick response time
- 🙌 Helpful for reporting issues

**What reviewers complain about**

- 🤔 Lack of follow-up or explanation on closed cases
- 😕 Unresolved issues despite reporting
- 🤷‍♀️ Inconsistent or unreliable service
- 😠 Frustrating experience for users

**Reported bugs**

- App crashes or network errors when submitting requests
- Issues with the user interface, such as buttons not working properly

**Requested features**

- Clearer communication on request status and resolution
- Improved tracking and transparency of reported issues
- Better responsiveness from the city to address user concerns


## Frequently asked questions

### Is MyUsage Mobile free?

MyUsage Mobile is free to download, with no in-app purchases.

### Is Memphis 311 free?

Memphis 311 is free to download, with no in-app purchases.

### Which has better reviews, MyUsage Mobile or Memphis 311?

MyUsage Mobile is rated higher. MyUsage Mobile averages 4.7 out of 5 from 14K ratings, while Memphis 311 averages 4.3 from 902 ratings.

### Do MyUsage Mobile or Memphis 311 have ads?

Neither MyUsage Mobile nor Memphis 311 shows ads.

### Which is updated more often, MyUsage Mobile or Memphis 311?

MyUsage Mobile ships an update every 5 weeks, and Memphis 311 every 6 months. Most recently, MyUsage Mobile was updated on September 25, 2026 and Memphis 311 on September 19, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*