# NYC 311 vs Nucleus InTouch

The clearest difference is ratings volume: NYC 311 at 431 against Nucleus InTouch's 13. Nucleus InTouch's advantage is device support (3 vs 1) and iOS requirement (14.0 vs 16.0). On price, rating, review sentiment and update cadence there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

On the App Store both sit at effectively the same score — 3.1 for NYC 311 against 3.0 for Nucleus InTouch. That said, the two scores are not equally well evidenced: NYC 311 has 431 ratings behind it against 13, so its average is the more settled of the two. Written reviews are what separate them: 19% of NYC 311's written reviews are positive against 14% of Nucleus InTouch's.

NYC 311 ships an update every 4 weeks, Nucleus InTouch every 6 weeks. The most recent releases landed on November 6, 2026 and November 3, 2026 respectively.

## The numbers

| Metric | NYC 311 | Nucleus InTouch |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[3.1 (431 ratings)](https://appshunter.io/ios/app/nyc-311/id324897619/reviews)** | [3.0 (13 ratings)](https://appshunter.io/ios/app/nucleus-intouch/id1270776277/reviews) |
| Number of ratings | **431** | 13 |
| Positive reviews | **19.4% of reviews** | 14.3% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 4 weeks** | Every 6 weeks |
| Monetization | Free | Free |
| Size | 102 MB | 29 MB |
| Requires iOS | 16.0 | **14.0** |
| Devices | iPhone | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Department of Information Technology And Telecomm](https://appshunter.io/developer/324897622) | [CloudTalk LLC](https://appshunter.io/developer/1122739618) |

## What reviewers say

### NYC 311

[App page](https://appshunter.io/ios/app/nyc-311/id324897619)

Access New York City government services and information on the go. Report neighborhood issues, track service requests, and stay updated on city services like parking and trash collection.

**Highlights:** Access city government services, Report neighborhood issues, Track service requests, Get updates on parking and trash, Receive schedule change notifications

**Features:** macOS Compatibility, Apple Wallet, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🙏🏾 Good App
- 👍 Alternate side parking alerts
- 👍 App is cool
- 👍 Categories are well thought out
- 👍 Convenient to use

**What reviewers complain about**

- 😞 Complaints get closed with no action
- 😞 Complaints not addressed properly
- 😞 Difficult to submit complaints
- 😞 Doesn't allow reporting of all issues
- 😞 Ineffective in getting issues resolved

**Reported bugs**

- Address entry doesn't work
- App crashes or freezes
- App doesn't open after update
- Geolocation not working
- Unexpected errors

**Requested features**

- Add ability to report issues without address
- Add bulk export function for tickets filed
- Add option to attach photos/videos to complaints
- Add support for third-party keyboards
- Improve location identification and mapping


### Nucleus InTouch

[App page](https://appshunter.io/ios/app/nucleus-intouch/id1270776277)

Connect with family members using Nucleus services. Send pictures and notes to your Nucleus Device, and call contacts directly from the app. A Nucleus account is required for full functionality.

**Highlights:** List and call contacts, Send pictures, Send notes to Nucleus Device, Requires Nucleus account

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is NYC 311 free?

NYC 311 is free to download, with no in-app purchases.

### Is Nucleus InTouch free?

Nucleus InTouch is free to download, with no in-app purchases.

### Which has better reviews, NYC 311 or Nucleus InTouch?

NYC 311 is rated higher. NYC 311 averages 3.1 out of 5 from 431 ratings, while Nucleus InTouch averages 3.0 from 13 ratings.

### Do NYC 311 or Nucleus InTouch have ads?

Neither NYC 311 nor Nucleus InTouch shows ads.

### Which is updated more often, NYC 311 or Nucleus InTouch?

NYC 311 ships an update every 4 weeks, and Nucleus InTouch every 6 weeks. Most recently, NYC 311 was updated on November 6, 2026 and Nucleus InTouch on November 3, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*