# NYC 311 vs NYC Secure

The clearest difference is rating: NYC Secure at 4.4 against NYC 311's 3.1. NYC Secure also leads on review sentiment (54% vs 19%) and device support (3 vs 1). NYC 311's advantage is update cadence (monthly vs every 12 months) and ratings volume (425 vs 93). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

NYC Secure holds the better App Store score, 4.4 against 3.1. Both are backed by a comparable volume of ratings — 425 and 93 respectively. Written reviews point the same way: 19% of NYC 311's written reviews are positive against 54% of NYC Secure's.

NYC 311 ships an update monthly, NYC Secure every 12 months. The most recent releases landed on September 21, 2026 and September 20, 2026 respectively.

## The numbers

| Metric | NYC 311 | NYC Secure |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [3.1 (425 ratings)](https://appshunter.io/ios/app/nyc-311/id324897619/reviews) | **[4.4 (93 ratings)](https://appshunter.io/ios/app/nyc-secure/id1412887449/reviews)** |
| Number of ratings | **425** | 93 |
| Positive reviews | 19.4% of reviews | **53.8% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Monthly** | Every 12 months |
| Monetization | Free | Free |
| Size | 102 MB | 70 MB |
| Requires iOS | 16.0 | **12.0** |
| Devices | iPhone | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Department of Information Technology And Telecomm](https://appshunter.io/developer/324897622) | [Zimperium](https://appshunter.io/developer/1030924458) |

## What reviewers say

### NYC 311

[App page](https://appshunter.io/ios/app/nyc-311/id324897619)

Access New York City government services and information on the go. Report neighborhood issues, track service requests, and stay updated on city services like parking and trash collection.

**Highlights:** Access city government services, Report neighborhood issues, Track service requests, Get updates on parking and trash, Receive schedule change notifications

**Features:** macOS Compatibility, Apple Wallet, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🙏🏾 Good App
- 👍 Alternate side parking alerts
- 👍 App is cool
- 👍 Categories are well thought out
- 👍 Convenient to use

**What reviewers complain about**

- 😞 Complaints get closed with no action
- 😞 Complaints not addressed properly
- 😞 Difficult to submit complaints
- 😞 Doesn't allow reporting of all issues
- 😞 Ineffective in getting issues resolved

**Reported bugs**

- Address entry doesn't work
- App crashes or freezes
- App doesn't open after update
- Geolocation not working
- Unexpected errors

**Requested features**

- Add ability to report issues without address
- Add bulk export function for tickets filed
- Add option to attach photos/videos to complaints
- Add support for third-party keyboards
- Improve location identification and mapping


### NYC Secure

[App page](https://appshunter.io/ios/app/nyc-secure/id1412887449)

This app safeguards your mobile devices and tablets from cyber threats. It alerts you to risks like unsecured Wi-Fi and phishing attempts, offering guidance to protect your data. Your privacy is paramount, with no data leaving your device.

**Highlights:** Mobile device protection, Unsecure Wi-Fi alerts, Online transaction security, Phishing detection, Privacy-focused design, Threat alerts and recommendations

**Features:** macOS Compatibility, Safari Extension

**In-app purchases:** none


## Frequently asked questions

### Is NYC 311 free?

NYC 311 is free to download, with no in-app purchases.

### Is NYC Secure free?

NYC Secure is free to download, with no in-app purchases.

### Which has better reviews, NYC 311 or NYC Secure?

NYC Secure is rated higher. NYC 311 averages 3.1 out of 5 from 425 ratings, while NYC Secure averages 4.4 from 93 ratings.

### Do NYC 311 or NYC Secure have ads?

Neither NYC 311 nor NYC Secure shows ads.

### Which is updated more often, NYC 311 or NYC Secure?

NYC 311 ships an update monthly, and NYC Secure every 12 months. Most recently, NYC 311 was updated on September 21, 2026 and NYC Secure on September 20, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*