# NYC 311 vs KEB Elevator

The clearest difference is update cadence: NYC 311 at monthly against KEB Elevator's every 12 months. KEB Elevator's advantage is device support (3 vs 1). On price, ads, in-app purchases and iOS requirement there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

NYC 311 ships an update monthly, KEB Elevator every 12 months. The most recent releases landed on September 30, 2026 and September 15, 2026 respectively.

## The numbers

| Metric | NYC 311 | KEB Elevator |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[3.0 (428 ratings)](https://appshunter.io/ios/app/nyc-311/id324897619/reviews)** | — |
| Number of ratings | **428** | — |
| Positive reviews | 19.4% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Monthly** | Every 12 months |
| Monetization | Free | — |
| Size | 102 MB | 229 MB |
| Requires iOS | 16.0 | **15.0** |
| Devices | iPhone | **iPhone, iPad, iPod** |
| Age rating | 4+ | 17+ |
| Developer | [Department of Information Technology And Telecomm](https://appshunter.io/developer/324897622) | [KEB America, Inc.](https://appshunter.io/developer/1479590943) |

## What reviewers say

### NYC 311

[App page](https://appshunter.io/ios/app/nyc-311/id324897619)

Access New York City government services and information on the go. Report neighborhood issues, track service requests, and stay updated on city services like parking and trash collection.

**Highlights:** Access city government services, Report neighborhood issues, Track service requests, Get updates on parking and trash, Receive schedule change notifications

**Features:** macOS Compatibility, Apple Wallet, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🙏🏾 Good App
- 👍 Alternate side parking alerts
- 👍 App is cool
- 👍 Categories are well thought out
- 👍 Convenient to use

**What reviewers complain about**

- 😞 Complaints get closed with no action
- 😞 Complaints not addressed properly
- 😞 Difficult to submit complaints
- 😞 Doesn't allow reporting of all issues
- 😞 Ineffective in getting issues resolved

**Reported bugs**

- Address entry doesn't work
- App crashes or freezes
- App doesn't open after update
- Geolocation not working
- Unexpected errors

**Requested features**

- Add ability to report issues without address
- Add bulk export function for tickets filed
- Add option to attach photos/videos to complaints
- Add support for third-party keyboards
- Improve location identification and mapping


### KEB Elevator

[App page](https://appshunter.io/ios/app/keb-elevator/id1479590944)

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is NYC 311 free?

NYC 311 is free to download, with no in-app purchases.

### Is KEB Elevator free?

KEB Elevator is free to download, with no in-app purchases.

### Do NYC 311 or KEB Elevator have ads?

Neither NYC 311 nor KEB Elevator shows ads.

### Which is updated more often, NYC 311 or KEB Elevator?

NYC 311 ships an update monthly, and KEB Elevator every 12 months. Most recently, NYC 311 was updated on September 30, 2026 and KEB Elevator on September 15, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*