# NYC 311 vs Runwise

The clearest difference is review sentiment: Runwise at 100% against NYC 311's 19%. Runwise also leads on rating (5.0 vs 3.1) and iOS requirement (14.0 vs 16.0). NYC 311's advantage is ratings volume (425 vs 11) and update cadence (monthly vs every 2 months). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Runwise holds the better App Store score, 5.0 against 3.1. That said, the two scores are not equally well evidenced: NYC 311 has 425 ratings behind it against 11, so its average is the more settled of the two. Written reviews point the same way: 19% of NYC 311's written reviews are positive against 100% of Runwise's.

NYC 311 ships an update monthly, Runwise every 2 months. The most recent releases landed on September 21, 2026 and June 1, 2026 respectively.

## The numbers

| Metric | NYC 311 | Runwise |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [3.1 (425 ratings)](https://appshunter.io/ios/app/nyc-311/id324897619/reviews) | **[5.0 (11 ratings)](https://appshunter.io/ios/app/runwise-building-controls/id1487503817/reviews)** |
| Number of ratings | **425** | 11 |
| Positive reviews | 19.4% of reviews | **100.0% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Monthly** | Every 2 months |
| Monetization | Free | Free |
| Size | 102 MB | 2 MB |
| Requires iOS | 16.0 | **14.0** |
| Devices | iPhone | **iPhone, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Department of Information Technology And Telecomm](https://appshunter.io/developer/324897622) | [Runwise, Inc.](https://appshunter.io/developer/1487503816) |

## What reviewers say

### NYC 311

[App page](https://appshunter.io/ios/app/nyc-311/id324897619)

Access New York City government services and information on the go. Report neighborhood issues, track service requests, and stay updated on city services like parking and trash collection.

**Highlights:** Access city government services, Report neighborhood issues, Track service requests, Get updates on parking and trash, Receive schedule change notifications

**Features:** macOS Compatibility, Apple Wallet, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🙏🏾 Good App
- 👍 Alternate side parking alerts
- 👍 App is cool
- 👍 Categories are well thought out
- 👍 Convenient to use

**What reviewers complain about**

- 😞 Complaints get closed with no action
- 😞 Complaints not addressed properly
- 😞 Difficult to submit complaints
- 😞 Doesn't allow reporting of all issues
- 😞 Ineffective in getting issues resolved

**Reported bugs**

- Address entry doesn't work
- App crashes or freezes
- App doesn't open after update
- Geolocation not working
- Unexpected errors

**Requested features**

- Add ability to report issues without address
- Add bulk export function for tickets filed
- Add option to attach photos/videos to complaints
- Add support for third-party keyboards
- Improve location identification and mapping


### Runwise

[App page](https://appshunter.io/ios/app/runwise-building-controls/id1487503817)

Manage and monitor your building's heating systems remotely. Optimize comfort, reduce costs, and receive instant alerts for critical issues. Track savings and resolve tenant complaints efficiently.

**Highlights:** Remote monitoring of heating systems, Cost and emission reduction, Real-time system status, Temperature and sensor data, Interactive building map, Instant critical alerts, Savings tracking

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is NYC 311 free?

NYC 311 is free to download, with no in-app purchases.

### Is Runwise free?

Runwise is free to download, with no in-app purchases.

### Which has better reviews, NYC 311 or Runwise?

Runwise is rated higher. NYC 311 averages 3.1 out of 5 from 425 ratings, while Runwise averages 5.0 from 11 ratings.

### Do NYC 311 or Runwise have ads?

Neither NYC 311 nor Runwise shows ads.

### Which is updated more often, NYC 311 or Runwise?

NYC 311 ships an update monthly, and Runwise every 2 months. Most recently, NYC 311 was updated on September 21, 2026 and Runwise on June 1, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*