# NYC 311 vs Hercules CyclePay

The clearest difference is rating: Hercules CyclePay at 4.3 against NYC 311's 3.1. Hercules CyclePay also leads on review sentiment (42% vs 19%) and ratings volume (2.3K vs 425). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Hercules CyclePay holds the better App Store score, 4.3 against 3.1. That said, the two scores are not equally well evidenced: Hercules CyclePay has 2.3K ratings behind it against 425, so its average is the more settled of the two. Written reviews point the same way: 19% of NYC 311's written reviews are positive against 42% of Hercules CyclePay's.

NYC 311 ships an update monthly, Hercules CyclePay every 2 months. The most recent releases landed on September 21, 2026 and September 24, 2026 respectively.

## The numbers

| Metric | NYC 311 | Hercules CyclePay |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [3.1 (425 ratings)](https://appshunter.io/ios/app/nyc-311/id324897619/reviews) | **[4.3 (2.3K ratings)](https://appshunter.io/ios/app/hercules-cyclepay/id1520002517/reviews)** |
| Number of ratings | 425 | **2.3K** |
| Positive reviews | 19.4% of reviews | **41.9% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Monthly** | Every 2 months |
| Monetization | Free | Free |
| Size | 102 MB | 23 MB |
| Requires iOS | 16.0 | **12.0** |
| Devices | iPhone | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Department of Information Technology And Telecomm](https://appshunter.io/developer/324897622) | [Hercules Corp](https://appshunter.io/developer/1520002519) |

## What reviewers say

### NYC 311

[App page](https://appshunter.io/ios/app/nyc-311/id324897619)

Access New York City government services and information on the go. Report neighborhood issues, track service requests, and stay updated on city services like parking and trash collection.

**Highlights:** Access city government services, Report neighborhood issues, Track service requests, Get updates on parking and trash, Receive schedule change notifications

**Features:** macOS Compatibility, Apple Wallet, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🙏🏾 Good App
- 👍 Alternate side parking alerts
- 👍 App is cool
- 👍 Categories are well thought out
- 👍 Convenient to use

**What reviewers complain about**

- 😞 Complaints get closed with no action
- 😞 Complaints not addressed properly
- 😞 Difficult to submit complaints
- 😞 Doesn't allow reporting of all issues
- 😞 Ineffective in getting issues resolved

**Reported bugs**

- Address entry doesn't work
- App crashes or freezes
- App doesn't open after update
- Geolocation not working
- Unexpected errors

**Requested features**

- Add ability to report issues without address
- Add bulk export function for tickets filed
- Add option to attach photos/videos to complaints
- Add support for third-party keyboards
- Improve location identification and mapping


### Hercules CyclePay

[App page](https://appshunter.io/ios/app/hercules-cyclepay/id1520002517)

Easily start washing machine and dryer cycles using your phone at participating laundry locations. Send service requests directly through the app for any issues encountered.

**Highlights:** Start washer and dryer cycles, Phone-based cycle activation, Send service requests, Real-time machine status (select locations)

**In-app purchases:** none

**What reviewers like**

- 🚀 Convenient app
- 👍 Easy to use
- 💡 Useful features like notifications

**What reviewers complain about**

- 🐛 Connectivity issues
- 🐛 Unreliable machine status
- 🐛 Slow performance
- 💰 Overcharging issues
- 🤖 Buggy and glitchy

**Reported bugs**

- Machines not connecting to app
- Incorrect cycle time reporting
- Charges without starting machines
- Frequent app crashes

**Requested features**

- Allow manual time input for dryers
- Improve machine status visibility
- Implement remote machine control
- Save payment information


## Frequently asked questions

### Is NYC 311 free?

NYC 311 is free to download, with no in-app purchases.

### Is Hercules CyclePay free?

Hercules CyclePay is free to download, with no in-app purchases.

### Which has better reviews, NYC 311 or Hercules CyclePay?

Hercules CyclePay is rated higher. NYC 311 averages 3.1 out of 5 from 425 ratings, while Hercules CyclePay averages 4.3 from 2.3K ratings.

### Do NYC 311 or Hercules CyclePay have ads?

Neither NYC 311 nor Hercules CyclePay shows ads.

### Which is updated more often, NYC 311 or Hercules CyclePay?

NYC 311 ships an update monthly, and Hercules CyclePay every 2 months. Most recently, NYC 311 was updated on September 21, 2026 and Hercules CyclePay on September 24, 2026.

---

*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*