# NYC 311 vs Clean Rite Pay

The clearest difference is review sentiment: Clean Rite Pay at 72% against NYC 311's 19%. Clean Rite Pay also leads on rating (4.5 vs 3.1) and device support (3 vs 1). NYC 311's advantage is update cadence (monthly vs every 3 months). On price, ratings volume, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Clean Rite Pay holds the better App Store score, 4.5 against 3.1. Both are backed by a comparable volume of ratings — 425 and 452 respectively. Written reviews point the same way: 19% of NYC 311's written reviews are positive against 72% of Clean Rite Pay's.

NYC 311 ships an update monthly, Clean Rite Pay every 3 months. The most recent releases landed on September 21, 2026 and September 24, 2026 respectively.

## The numbers

| Metric | NYC 311 | Clean Rite Pay |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [3.1 (425 ratings)](https://appshunter.io/ios/app/nyc-311/id324897619/reviews) | **[4.5 (452 ratings)](https://appshunter.io/ios/app/clean-rite-pay/id1596991446/reviews)** |
| Number of ratings | 425 | **452** |
| Positive reviews | 19.4% of reviews | **72.4% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Monthly** | Every 3 months |
| Monetization | Free | Free |
| Size | 102 MB | 23 MB |
| Requires iOS | 16.0 | **12.0** |
| Devices | iPhone | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Department of Information Technology And Telecomm](https://appshunter.io/developer/324897622) | [Clean Rite](https://appshunter.io/developer/1596991448) |

## What reviewers say

### NYC 311

[App page](https://appshunter.io/ios/app/nyc-311/id324897619)

Access New York City government services and information on the go. Report neighborhood issues, track service requests, and stay updated on city services like parking and trash collection.

**Highlights:** Access city government services, Report neighborhood issues, Track service requests, Get updates on parking and trash, Receive schedule change notifications

**Features:** macOS Compatibility, Apple Wallet, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🙏🏾 Good App
- 👍 Alternate side parking alerts
- 👍 App is cool
- 👍 Categories are well thought out
- 👍 Convenient to use

**What reviewers complain about**

- 😞 Complaints get closed with no action
- 😞 Complaints not addressed properly
- 😞 Difficult to submit complaints
- 😞 Doesn't allow reporting of all issues
- 😞 Ineffective in getting issues resolved

**Reported bugs**

- Address entry doesn't work
- App crashes or freezes
- App doesn't open after update
- Geolocation not working
- Unexpected errors

**Requested features**

- Add ability to report issues without address
- Add bulk export function for tickets filed
- Add option to attach photos/videos to complaints
- Add support for third-party keyboards
- Improve location identification and mapping


### Clean Rite Pay

[App page](https://appshunter.io/ios/app/clean-rite-pay/id1596991446)

Control washing machines and dryers directly from your smartphone at participating laundry facilities. Send service requests for any issues encountered. Real-time machine status is available at select locations.

**Highlights:** Start washer and dryer cycles remotely, Send service requests, View real-time machine status (select locations), Phone-based laundry management

**In-app purchases:** none

**What reviewers like**

- 🚀 Easy to use
- 🚀 Convenient
- 🚀 Bonus money
- 🚀 Tracking machines
- 🚀 Faster payment

**What reviewers complain about**

- 🐛 Buggy app
- 🐛 Logging out issues
- 🐛 Card information not saved
- 💰 Expensive prices
- 💰 Incremental payment for dryers

**Reported bugs**

- App showing no locations available
- Issues with connecting app to machines
- Logged out and lost payment information

**Requested features**

- Add option to save card information
- Implement one-time payment for dryers
- Improve app performance and loading times
- Provide more transparency on rewards/points system


## Frequently asked questions

### Is NYC 311 free?

NYC 311 is free to download, with no in-app purchases.

### Is Clean Rite Pay free?

Clean Rite Pay is free to download, with no in-app purchases.

### Which has better reviews, NYC 311 or Clean Rite Pay?

Clean Rite Pay is rated higher. NYC 311 averages 3.1 out of 5 from 425 ratings, while Clean Rite Pay averages 4.5 from 452 ratings.

### Do NYC 311 or Clean Rite Pay have ads?

Neither NYC 311 nor Clean Rite Pay shows ads.

### Which is updated more often, NYC 311 or Clean Rite Pay?

NYC 311 ships an update monthly, and Clean Rite Pay every 3 months. Most recently, NYC 311 was updated on September 21, 2026 and Clean Rite Pay on September 24, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*