# NYC 311 vs Chartbeat

The clearest difference is review sentiment: Chartbeat at 73% against NYC 311's 19%. Chartbeat also leads on rating (4.2 vs 3.1). NYC 311's advantage is update cadence (every 4 weeks vs every 8 months) and monetization model (free vs freemium). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Chartbeat holds the better App Store score, 4.2 against 3.1. That said, the two scores are not equally well evidenced: NYC 311 has 431 ratings behind it against 19, so its average is the more settled of the two. Written reviews point the same way: 19% of NYC 311's written reviews are positive against 73% of Chartbeat's.

NYC 311 ships an update every 4 weeks, Chartbeat every 8 months. The most recent releases landed on November 6, 2026 and November 1, 2026 respectively.

## The numbers

| Metric | NYC 311 | Chartbeat |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [3.1 (431 ratings)](https://appshunter.io/ios/app/nyc-311/id324897619/reviews) | **[4.2 (19 ratings)](https://appshunter.io/ios/app/chartbeat/id337488037/reviews)** |
| Number of ratings | **431** | 19 |
| Positive reviews | 19.4% of reviews | **73.0% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 4 weeks** | Every 8 months |
| Monetization | **Free** | Freemium |
| Size | 102 MB | 44 MB |
| Requires iOS | 16.0 | **15.1** |
| Devices | iPhone | **iPhone, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Department of Information Technology And Telecomm](https://appshunter.io/developer/324897622) | [CHARTBEAT INC](https://appshunter.io/developer/742295887) |

## What reviewers say

### NYC 311

[App page](https://appshunter.io/ios/app/nyc-311/id324897619)

Access New York City government services and information on the go. Report neighborhood issues, track service requests, and stay updated on city services like parking and trash collection.

**Highlights:** Access city government services, Report neighborhood issues, Track service requests, Get updates on parking and trash, Receive schedule change notifications

**Features:** macOS Compatibility, Apple Wallet, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🙏🏾 Good App
- 👍 Alternate side parking alerts
- 👍 App is cool
- 👍 Categories are well thought out
- 👍 Convenient to use

**What reviewers complain about**

- 😞 Complaints get closed with no action
- 😞 Complaints not addressed properly
- 😞 Difficult to submit complaints
- 😞 Doesn't allow reporting of all issues
- 😞 Ineffective in getting issues resolved

**Reported bugs**

- Address entry doesn't work
- App crashes or freezes
- App doesn't open after update
- Geolocation not working
- Unexpected errors

**Requested features**

- Add ability to report issues without address
- Add bulk export function for tickets filed
- Add option to attach photos/videos to complaints
- Add support for third-party keyboards
- Improve location identification and mapping


### Chartbeat

[App page](https://appshunter.io/ios/app/chartbeat/id337488037)

Monitor website traffic and content engagement in real-time from anywhere. Understand how your content is consumed, identify top-performing stories, and analyze audience segments. Optimize your content strategy with flexible filtering and performance benchmarking.

**Highlights:** Real-time traffic monitoring, Top-performing story identification, Site and visitor metrics, Audience segment analysis, Flexible content filtering, Week-over-week performance benchmarking

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is NYC 311 free?

NYC 311 is free to download, with no in-app purchases.

### Is Chartbeat free?

Chartbeat is free to download, with no in-app purchases.

### Which has better reviews, NYC 311 or Chartbeat?

Chartbeat is rated higher. NYC 311 averages 3.1 out of 5 from 431 ratings, while Chartbeat averages 4.2 from 19 ratings.

### Do NYC 311 or Chartbeat have ads?

Neither NYC 311 nor Chartbeat shows ads.

### Which is updated more often, NYC 311 or Chartbeat?

NYC 311 ships an update every 4 weeks, and Chartbeat every 8 months. Most recently, NYC 311 was updated on November 6, 2026 and Chartbeat on November 1, 2026.

---

*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*