# NYC 311 vs Kailan

The clearest difference is review sentiment: Kailan at 100% against NYC 311's 19%. Kailan also leads on rating (4.7 vs 3.1) and update cadence (every 10 days vs every 4 weeks). NYC 311's advantage is ratings volume (431 vs 6). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Kailan holds the better App Store score, 4.7 against 3.1. That said, the two scores are not equally well evidenced: NYC 311 has 431 ratings behind it against 6, so its average is the more settled of the two. Written reviews point the same way: 19% of NYC 311's written reviews are positive against 100% of Kailan's.

NYC 311 ships an update every 4 weeks, Kailan every 10 days. The most recent releases landed on November 6, 2026 and November 3, 2026 respectively.

## The numbers

| Metric | NYC 311 | Kailan |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [3.1 (431 ratings)](https://appshunter.io/ios/app/nyc-311/id324897619/reviews) | **[4.7 (6 ratings)](https://appshunter.io/ios/app/kailan/id6446461616/reviews)** |
| Number of ratings | **431** | 6 |
| Positive reviews | 19.4% of reviews | **100.0% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 4 weeks | **Every 10 days** |
| Monetization | Free | Free |
| Size | 102 MB | 25 MB |
| Requires iOS | 16.0 | **14.5** |
| Devices | iPhone | **iPhone, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Department of Information Technology And Telecomm](https://appshunter.io/developer/324897622) | [Kyle Dumo](https://appshunter.io/developer/1542874663) |

## What reviewers say

### NYC 311

[App page](https://appshunter.io/ios/app/nyc-311/id324897619)

Access New York City government services and information on the go. Report neighborhood issues, track service requests, and stay updated on city services like parking and trash collection.

**Highlights:** Access city government services, Report neighborhood issues, Track service requests, Get updates on parking and trash, Receive schedule change notifications

**Features:** macOS Compatibility, Apple Wallet, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🙏🏾 Good App
- 👍 Alternate side parking alerts
- 👍 App is cool
- 👍 Categories are well thought out
- 👍 Convenient to use

**What reviewers complain about**

- 😞 Complaints get closed with no action
- 😞 Complaints not addressed properly
- 😞 Difficult to submit complaints
- 😞 Doesn't allow reporting of all issues
- 😞 Ineffective in getting issues resolved

**Reported bugs**

- Address entry doesn't work
- App crashes or freezes
- App doesn't open after update
- Geolocation not working
- Unexpected errors

**Requested features**

- Add ability to report issues without address
- Add bulk export function for tickets filed
- Add option to attach photos/videos to complaints
- Add support for third-party keyboards
- Improve location identification and mapping


### Kailan

[App page](https://appshunter.io/ios/app/kailan/id6446461616)

This app simplifies event planning by allowing users to create events, propose dates, and vote on the best time to meet. It integrates with messaging to make coordinating hangouts effortless.

**Highlights:** Create events, Vote on dates, Set group availability, Schedule hangouts, Integrated with iMessage

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is NYC 311 free?

NYC 311 is free to download, with no in-app purchases.

### Is Kailan free?

Kailan is free to download, with no in-app purchases.

### Which has better reviews, NYC 311 or Kailan?

Kailan is rated higher. NYC 311 averages 3.1 out of 5 from 431 ratings, while Kailan averages 4.7 from 6 ratings.

### Do NYC 311 or Kailan have ads?

Neither NYC 311 nor Kailan shows ads.

### Which is updated more often, NYC 311 or Kailan?

NYC 311 ships an update every 4 weeks, and Kailan every 10 days. Most recently, NYC 311 was updated on November 6, 2026 and Kailan on November 3, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*