# NYC 311 vs DSNY Pickup

The clearest difference is rating: DSNY Pickup at 4.0 against NYC 311's 3.1. NYC 311's advantage is update cadence (every 4 weeks vs every 21 months) and ratings volume (431 vs 5). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

DSNY Pickup holds the better App Store score, 4.0 against 3.1. That said, the two scores are not equally well evidenced: NYC 311 has 431 ratings behind it against 5, so its average is the more settled of the two.

NYC 311 ships an update every 4 weeks, DSNY Pickup every 21 months. The most recent releases landed on November 6, 2026 and November 3, 2026 respectively.

## The numbers

| Metric | NYC 311 | DSNY Pickup |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [3.1 (431 ratings)](https://appshunter.io/ios/app/nyc-311/id324897619/reviews) | **[4.0 (5 ratings)](https://appshunter.io/ios/app/dsny-pickup/id6448711916/reviews)** |
| Number of ratings | **431** | 5 |
| Positive reviews | 19.4% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 4 weeks** | Every 21 months |
| Monetization | Free | Free |
| Size | 102 MB | 9 MB |
| Requires iOS | **16.0** | 26.0 |
| Devices | iPhone | **iPhone, iPad** |
| Age rating | 4+ | 4+ |
| Developer | [Department of Information Technology And Telecomm](https://appshunter.io/developer/324897622) | [thomas prezioso](https://appshunter.io/developer/997498482) |

## What reviewers say

### NYC 311

[App page](https://appshunter.io/ios/app/nyc-311/id324897619)

Access New York City government services and information on the go. Report neighborhood issues, track service requests, and stay updated on city services like parking and trash collection.

**Highlights:** Access city government services, Report neighborhood issues, Track service requests, Get updates on parking and trash, Receive schedule change notifications

**Features:** macOS Compatibility, Apple Wallet, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🙏🏾 Good App
- 👍 Alternate side parking alerts
- 👍 App is cool
- 👍 Categories are well thought out
- 👍 Convenient to use

**What reviewers complain about**

- 😞 Complaints get closed with no action
- 😞 Complaints not addressed properly
- 😞 Difficult to submit complaints
- 😞 Doesn't allow reporting of all issues
- 😞 Ineffective in getting issues resolved

**Reported bugs**

- Address entry doesn't work
- App crashes or freezes
- App doesn't open after update
- Geolocation not working
- Unexpected errors

**Requested features**

- Add ability to report issues without address
- Add bulk export function for tickets filed
- Add option to attach photos/videos to complaints
- Add support for third-party keyboards
- Improve location identification and mapping


### DSNY Pickup

[App page](https://appshunter.io/ios/app/dsny-pickup/id6448711916)

This unofficial application provides New York City residents with essential information regarding sanitation services. Access your trash and recycling pickup schedule, receive timely reminders, and find other relevant details about the Department of Sanitation's operations.

**Highlights:** Service schedule lookup, Pickup reminders, Department of Sanitation information, Unofficial NYC service app

**Features:** Family Sharing, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is NYC 311 free?

NYC 311 is free to download, with no in-app purchases.

### Is DSNY Pickup free?

DSNY Pickup is free to download, with no in-app purchases.

### Which has better reviews, NYC 311 or DSNY Pickup?

DSNY Pickup is rated higher. NYC 311 averages 3.1 out of 5 from 431 ratings, while DSNY Pickup averages 4.0 from 5 ratings.

### Do NYC 311 or DSNY Pickup have ads?

Neither NYC 311 nor DSNY Pickup shows ads.

### Which is updated more often, NYC 311 or DSNY Pickup?

NYC 311 ships an update every 4 weeks, and DSNY Pickup every 21 months. Most recently, NYC 311 was updated on November 6, 2026 and DSNY Pickup on November 3, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*