# NYC 311 vs Octopus

The clearest difference is review sentiment: Octopus at 78% against NYC 311's 19%. Octopus also leads on rating (5.0 vs 3.0) and ratings volume (22K vs 428). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Octopus holds the better App Store score, 5.0 against 3.0. That said, the two scores are not equally well evidenced: Octopus has 22K ratings behind it against 428, so its average is the more settled of the two. Written reviews point the same way: 19% of NYC 311's written reviews are positive against 78% of Octopus's.

NYC 311 ships an update monthly, Octopus every 6 weeks. The most recent releases landed on October 14, 2026 and October 19, 2026 respectively.

## The numbers

| Metric | NYC 311 | Octopus |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [3.0 (428 ratings)](https://appshunter.io/ios/app/nyc-311/id324897619/reviews) | **[5.0 (22K ratings)](https://appshunter.io/ios/app/octopus-driver/id6451264425/reviews)** |
| Number of ratings | 428 | **22K** |
| Positive reviews | 19.4% of reviews | **77.7% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Monthly** | Every 6 weeks |
| Monetization | Free | Free |
| Size | 102 MB | 86 MB |
| Requires iOS | 16.0 | **15.0** |
| Devices | iPhone | **iPhone, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Department of Information Technology And Telecomm](https://appshunter.io/developer/324897622) | [Octopus Interactive Inc](https://appshunter.io/developer/876355611) |

## What reviewers say

### NYC 311

[App page](https://appshunter.io/ios/app/nyc-311/id324897619)

Access New York City government services and information on the go. Report neighborhood issues, track service requests, and stay updated on city services like parking and trash collection.

**Highlights:** Access city government services, Report neighborhood issues, Track service requests, Get updates on parking and trash, Receive schedule change notifications

**Features:** macOS Compatibility, Apple Wallet, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🙏🏾 Good App
- 👍 Alternate side parking alerts
- 👍 App is cool
- 👍 Categories are well thought out
- 👍 Convenient to use

**What reviewers complain about**

- 😞 Complaints get closed with no action
- 😞 Complaints not addressed properly
- 😞 Difficult to submit complaints
- 😞 Doesn't allow reporting of all issues
- 😞 Ineffective in getting issues resolved

**Reported bugs**

- Address entry doesn't work
- App crashes or freezes
- App doesn't open after update
- Geolocation not working
- Unexpected errors

**Requested features**

- Add ability to report issues without address
- Add bulk export function for tickets filed
- Add option to attach photos/videos to complaints
- Add support for third-party keyboards
- Improve location identification and mapping


### Octopus

[App page](https://appshunter.io/ios/app/octopus-driver/id6451264425)

Manage your driver account, track earnings, and cash out directly to your bank or debit card. Update your profile, check points, and set your account to away mode for breaks. This app simplifies managing your driver income on the go.

**Highlights:** Cash out earnings, Track payment progress, Update contact information, Biometric login, Manage driver profile, Set account to away mode

**Features:** Apple Wallet, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Easy to use
- 💰 Good money opportunity
- 🎉 Entertaining for passengers
- 🤑 Earn extra cash
- 👏 Great company

**What reviewers complain about**

- ⏱️ Takes too long to accumulate points
- 💳 Delayed payouts
- 🔒 Account locking issues

**Reported bugs**

- GPS not tracking rides properly
- Face ID issues causing account lockouts

**Requested features**

- More games and entertainment options
- Ability to control tablet remotely
- Improved GPS tracking


## Frequently asked questions

### Is NYC 311 free?

NYC 311 is free to download, with no in-app purchases.

### Is Octopus free?

Octopus is free to download, with no in-app purchases.

### Which has better reviews, NYC 311 or Octopus?

Octopus is rated higher. NYC 311 averages 3.0 out of 5 from 428 ratings, while Octopus averages 5.0 from 22K ratings.

### Do NYC 311 or Octopus have ads?

Neither NYC 311 nor Octopus shows ads.

### Which is updated more often, NYC 311 or Octopus?

NYC 311 ships an update monthly, and Octopus every 6 weeks. Most recently, NYC 311 was updated on October 14, 2026 and Octopus on October 19, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*