# NYC 311 vs Tower Auto Mall

The clearest difference is rating: NYC 311 at 3.1 against Tower Auto Mall's 1.3. NYC 311 also leads on review sentiment (19% vs 0%) and ratings volume (431 vs 13). Tower Auto Mall's advantage is update cadence (every 2 weeks vs every 4 weeks) and device support (3 vs 1). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

NYC 311 holds the better App Store score, 3.1 against 1.3. That said, the two scores are not equally well evidenced: NYC 311 has 431 ratings behind it against 13, so its average is the more settled of the two. Written reviews point the same way: 19% of NYC 311's written reviews are positive against 0% of Tower Auto Mall's.

NYC 311 ships an update every 4 weeks, Tower Auto Mall every 2 weeks. The most recent releases landed on November 6, 2026 and November 3, 2026 respectively.

## The numbers

| Metric | NYC 311 | Tower Auto Mall |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[3.1 (431 ratings)](https://appshunter.io/ios/app/nyc-311/id324897619/reviews)** | [1.3 (13 ratings)](https://appshunter.io/ios/app/tower-auto-mall/id6456890443/reviews) |
| Number of ratings | **431** | 13 |
| Positive reviews | **19.4% of reviews** | 0.0% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 4 weeks | **Every 2 weeks** |
| Monetization | Free | Free |
| Size | 102 MB | 68 MB |
| Requires iOS | 16.0 | **15.0** |
| Devices | iPhone | **iPhone, iPad, iPod** |
| Age rating | 4+ | 17+ |
| Developer | [Department of Information Technology And Telecomm](https://appshunter.io/developer/324897622) | [Tower Auto Mall Inc.](https://appshunter.io/developer/1769589418) |

## What reviewers say

### NYC 311

[App page](https://appshunter.io/ios/app/nyc-311/id324897619)

Access New York City government services and information on the go. Report neighborhood issues, track service requests, and stay updated on city services like parking and trash collection.

**Highlights:** Access city government services, Report neighborhood issues, Track service requests, Get updates on parking and trash, Receive schedule change notifications

**Features:** macOS Compatibility, Apple Wallet, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🙏🏾 Good App
- 👍 Alternate side parking alerts
- 👍 App is cool
- 👍 Categories are well thought out
- 👍 Convenient to use

**What reviewers complain about**

- 😞 Complaints get closed with no action
- 😞 Complaints not addressed properly
- 😞 Difficult to submit complaints
- 😞 Doesn't allow reporting of all issues
- 😞 Ineffective in getting issues resolved

**Reported bugs**

- Address entry doesn't work
- App crashes or freezes
- App doesn't open after update
- Geolocation not working
- Unexpected errors

**Requested features**

- Add ability to report issues without address
- Add bulk export function for tickets filed
- Add option to attach photos/videos to complaints
- Add support for third-party keyboards
- Improve location identification and mapping


### Tower Auto Mall

[App page](https://appshunter.io/ios/app/tower-auto-mall/id6456890443)

Manage your vehicle ownership with this app. Access important documents, view invoices and transactions, and make payments. Connect directly with customer support specialists for assistance.

**Highlights:** Access driver's documents, View invoices and transactions, Make support payments, Help center access, Direct chat with support

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is NYC 311 free?

NYC 311 is free to download, with no in-app purchases.

### Is Tower Auto Mall free?

Tower Auto Mall is free to download, with no in-app purchases.

### Which has better reviews, NYC 311 or Tower Auto Mall?

NYC 311 is rated higher. NYC 311 averages 3.1 out of 5 from 431 ratings, while Tower Auto Mall averages 1.3 from 13 ratings.

### Do NYC 311 or Tower Auto Mall have ads?

Neither NYC 311 nor Tower Auto Mall shows ads.

### Which is updated more often, NYC 311 or Tower Auto Mall?

NYC 311 ships an update every 4 weeks, and Tower Auto Mall every 2 weeks. Most recently, NYC 311 was updated on November 6, 2026 and Tower Auto Mall on November 3, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*