# NYC 311 vs Con Edison

The clearest difference is rating: Con Edison at 4.8 against NYC 311's 3.1. Con Edison also leads on review sentiment (48% vs 19%) and ratings volume (123K vs 425). NYC 311's advantage is monetization model (free vs ad-supported). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Con Edison holds the better App Store score, 4.8 against 3.1. That said, the two scores are not equally well evidenced: Con Edison has 123K ratings behind it against 425, so its average is the more settled of the two. Written reviews point the same way: 19% of NYC 311's written reviews are positive against 48% of Con Edison's.

NYC 311 ships an update monthly, Con Edison every 6 weeks. The most recent releases landed on September 21, 2026 and September 25, 2026 respectively.

## The numbers

| Metric | NYC 311 | Con Edison |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [3.1 (425 ratings)](https://appshunter.io/ios/app/nyc-311/id324897619/reviews) | **[4.8 (123K ratings)](https://appshunter.io/ios/app/con-edison/id654677047/reviews)** |
| Number of ratings | 425 | **123K** |
| Positive reviews | 19.4% of reviews | **47.8% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Monthly** | Every 6 weeks |
| Monetization | **Free** | Ad-supported |
| Size | 102 MB | 20 MB |
| Requires iOS | 16.0 | 16.0 |
| Devices | iPhone | iPhone |
| Age rating | 4+ | 4+ |
| Developer | [Department of Information Technology And Telecomm](https://appshunter.io/developer/324897622) | [Con Edison](https://appshunter.io/developer/354758056) |

## What reviewers say

### NYC 311

[App page](https://appshunter.io/ios/app/nyc-311/id324897619)

Access New York City government services and information on the go. Report neighborhood issues, track service requests, and stay updated on city services like parking and trash collection.

**Highlights:** Access city government services, Report neighborhood issues, Track service requests, Get updates on parking and trash, Receive schedule change notifications

**Features:** macOS Compatibility, Apple Wallet, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🙏🏾 Good App
- 👍 Alternate side parking alerts
- 👍 App is cool
- 👍 Categories are well thought out
- 👍 Convenient to use

**What reviewers complain about**

- 😞 Complaints get closed with no action
- 😞 Complaints not addressed properly
- 😞 Difficult to submit complaints
- 😞 Doesn't allow reporting of all issues
- 😞 Ineffective in getting issues resolved

**Reported bugs**

- Address entry doesn't work
- App crashes or freezes
- App doesn't open after update
- Geolocation not working
- Unexpected errors

**Requested features**

- Add ability to report issues without address
- Add bulk export function for tickets filed
- Add option to attach photos/videos to complaints
- Add support for third-party keyboards
- Improve location identification and mapping


### Con Edison

[App page](https://appshunter.io/ios/app/con-edison/id654677047)

Manage your utility account conveniently from your mobile device. This app allows you to securely pay bills, review your energy usage, and receive tips to reduce consumption. You can also report outages and easily contact customer support.

**Highlights:** Secure sign-in, Bill review, Secure payment, Energy usage comparison, Energy saving tips, Outage reporting, Contact support

**Features:** macOS Compatibility

**In-app purchases:** none

**What reviewers like**

- 🚀 Easy to use
- 👍 Convenient payment options
- 👍 Helpful customer assistance
- 👍 Reliable app performance

**What reviewers complain about**

- 🐛 Inconsistent login experience
- 🐛 Billing issues and inaccuracies
- 🔒 Security concerns with payment processing
- 🔋 Slow app performance

**Reported bugs**

- Inability to log in or access account
- Incorrect billing amounts and charges
- Payment failures and processing errors

**Requested features**

- Option to schedule payments in advance
- Improved visibility of billing details and due dates
- Integration with digital wallets for payments


## Frequently asked questions

### Is NYC 311 free?

NYC 311 is free to download, with no in-app purchases.

### Is Con Edison free?

Con Edison is free to download, with no in-app purchases.

### Which has better reviews, NYC 311 or Con Edison?

Con Edison is rated higher. NYC 311 averages 3.1 out of 5 from 425 ratings, while Con Edison averages 4.8 from 123K ratings.

### Do NYC 311 or Con Edison have ads?

Neither NYC 311 nor Con Edison shows ads.

### Which is updated more often, NYC 311 or Con Edison?

NYC 311 ships an update monthly, and Con Edison every 6 weeks. Most recently, NYC 311 was updated on September 21, 2026 and Con Edison on September 25, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*