# NYC 311 vs JOCO Service App

The clearest difference is rating: JOCO Service App at 5.0 against NYC 311's 3.1. JOCO Service App also leads on update cadence (weekly vs every 4 weeks). NYC 311's advantage is ratings volume (430 vs 3). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

JOCO Service App holds the better App Store score, 5.0 against 3.1. That said, the two scores are not equally well evidenced: NYC 311 has 430 ratings behind it against 3, so its average is the more settled of the two.

NYC 311 ships an update every 4 weeks, JOCO Service App weekly. The most recent releases landed on October 23, 2026 and October 22, 2026 respectively.

## The numbers

| Metric | NYC 311 | JOCO Service App |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [3.1 (430 ratings)](https://appshunter.io/ios/app/nyc-311/id324897619/reviews) | **[5.0 (3 ratings)](https://appshunter.io/ios/app/joco-service-app/id6754563457/reviews)** |
| Number of ratings | **430** | 3 |
| Positive reviews | 19.4% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 4 weeks | **Weekly** |
| Monetization | Free | Free |
| Size | 102 MB | 58 MB |
| Requires iOS | 16.0 | **15.1** |
| Devices | iPhone | **iPhone, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Department of Information Technology And Telecomm](https://appshunter.io/developer/324897622) | [JOCO](https://appshunter.io/developer/1563077591) |

## What reviewers say

### NYC 311

[App page](https://appshunter.io/ios/app/nyc-311/id324897619)

Access New York City government services and information on the go. Report neighborhood issues, track service requests, and stay updated on city services like parking and trash collection.

**Highlights:** Access city government services, Report neighborhood issues, Track service requests, Get updates on parking and trash, Receive schedule change notifications

**Features:** macOS Compatibility, Apple Wallet, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🙏🏾 Good App
- 👍 Alternate side parking alerts
- 👍 App is cool
- 👍 Categories are well thought out
- 👍 Convenient to use

**What reviewers complain about**

- 😞 Complaints get closed with no action
- 😞 Complaints not addressed properly
- 😞 Difficult to submit complaints
- 😞 Doesn't allow reporting of all issues
- 😞 Ineffective in getting issues resolved

**Reported bugs**

- Address entry doesn't work
- App crashes or freezes
- App doesn't open after update
- Geolocation not working
- Unexpected errors

**Requested features**

- Add ability to report issues without address
- Add bulk export function for tickets filed
- Add option to attach photos/videos to complaints
- Add support for third-party keyboards
- Improve location identification and mapping


### JOCO Service App

[App page](https://appshunter.io/ios/app/joco-service-app/id6754563457)

This app is designed for field operations staff to manage bike fleet maintenance, logistics, and customer service. It streamlines daily tasks for service professionals working with fleet management.

**Highlights:** Fleet maintenance management, Logistics coordination, Customer service operations, Streamlined field operations, Service professional tools

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is NYC 311 free?

NYC 311 is free to download, with no in-app purchases.

### Is JOCO Service App free?

JOCO Service App is free to download, with no in-app purchases.

### Which has better reviews, NYC 311 or JOCO Service App?

JOCO Service App is rated higher. NYC 311 averages 3.1 out of 5 from 430 ratings, while JOCO Service App averages 5.0 from 3 ratings.

### Do NYC 311 or JOCO Service App have ads?

Neither NYC 311 nor JOCO Service App shows ads.

### Which is updated more often, NYC 311 or JOCO Service App?

NYC 311 ships an update every 4 weeks, and JOCO Service App weekly. Most recently, NYC 311 was updated on October 23, 2026 and JOCO Service App on October 22, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*