# NYC 311 vs mPay2Park+

The clearest difference is rating: NYC 311 at 3.1 against mPay2Park+'s 1.4. NYC 311 also leads on update cadence (every 4 weeks vs every 3 months) and review sentiment (19% vs 7%). On price, ratings volume, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

NYC 311 holds the better App Store score, 3.1 against 1.4. Both are backed by a comparable volume of ratings — 430 and 247 respectively. Written reviews point the same way: 19% of NYC 311's written reviews are positive against 7% of mPay2Park+'s.

NYC 311 ships an update every 4 weeks, mPay2Park+ every 3 months. The most recent releases landed on October 23, 2026 and November 1, 2026 respectively.

## The numbers

| Metric | NYC 311 | mPay2Park+ |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[3.1 (430 ratings)](https://appshunter.io/ios/app/nyc-311/id324897619/reviews)** | [1.4 (247 ratings)](https://appshunter.io/ios/app/mpay2park-plus/id895128380/reviews) |
| Number of ratings | **430** | 247 |
| Positive reviews | **19.4% of reviews** | 7.2% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 4 weeks** | Every 3 months |
| Monetization | Free | Free |
| Size | 102 MB | 4 MB |
| Requires iOS | 16.0 | **15.0** |
| Devices | iPhone | **iPhone, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Department of Information Technology And Telecomm](https://appshunter.io/developer/324897622) | [Mobile Payment Processing Systems, Inc.](https://appshunter.io/developer/551890518) |

## What reviewers say

### NYC 311

[App page](https://appshunter.io/ios/app/nyc-311/id324897619)

Access New York City government services and information on the go. Report neighborhood issues, track service requests, and stay updated on city services like parking and trash collection.

**Highlights:** Access city government services, Report neighborhood issues, Track service requests, Get updates on parking and trash, Receive schedule change notifications

**Features:** macOS Compatibility, Apple Wallet, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🙏🏾 Good App
- 👍 Alternate side parking alerts
- 👍 App is cool
- 👍 Categories are well thought out
- 👍 Convenient to use

**What reviewers complain about**

- 😞 Complaints get closed with no action
- 😞 Complaints not addressed properly
- 😞 Difficult to submit complaints
- 😞 Doesn't allow reporting of all issues
- 😞 Ineffective in getting issues resolved

**Reported bugs**

- Address entry doesn't work
- App crashes or freezes
- App doesn't open after update
- Geolocation not working
- Unexpected errors

**Requested features**

- Add ability to report issues without address
- Add bulk export function for tickets filed
- Add option to attach photos/videos to complaints
- Add support for third-party keyboards
- Improve location identification and mapping


### mPay2Park+

[App page](https://appshunter.io/ios/app/mpay2park-plus/id895128380)

This app allows users to pay for parking remotely using their mobile device. It features a map to locate parking spots, start/stop/extend parking sessions, and receive expiration reminders. Manage multiple vehicles and view transaction history securely.

**Highlights:** Mobile parking payments, Parking facility locator map, Start, stop, and extend parking sessions, Expiration time reminders, Transaction history viewing, Multiple vehicle registration

**Features:** macOS Compatibility

**In-app purchases:** none

**What reviewers like**

- ✅ Convenient mobile payment alternative to meters
- ⏰ Notifications before parking time expires
- 🚗 Support for multiple vehicle profiles
- 📍 Location detection functionality
- 💳 Functional payment processing when working

**What reviewers complain about**

- 🐛 Frequent app crashes and freezing
- ❌ Extremely poor user interface design
- 🔐 Difficult credit card entry process
- ⚠️ Connectivity and timeout issues
- 💰 Hidden fees and service charges

**Reported bugs**

- App crashes 6-7 times when scanning QR codes
- Password reset emails delayed 4-15 hours
- Login credentials not syncing between app and website
- Parking spot numbers not recognized as valid
- Cannot delete or update vehicle information

**Requested features**

- Apple Pay and modern digital wallet integration
- License plate-based payment system
- Credit card number scanning capability
- Autofill support for registration fields
- Dark mode support


## Frequently asked questions

### Is NYC 311 free?

NYC 311 is free to download, with no in-app purchases.

### Is mPay2Park+ free?

mPay2Park+ is free to download, with no in-app purchases.

### Which has better reviews, NYC 311 or mPay2Park+?

NYC 311 is rated higher. NYC 311 averages 3.1 out of 5 from 430 ratings, while mPay2Park+ averages 1.4 from 247 ratings.

### Do NYC 311 or mPay2Park+ have ads?

Neither NYC 311 nor mPay2Park+ shows ads.

### Which is updated more often, NYC 311 or mPay2Park+?

NYC 311 ships an update every 4 weeks, and mPay2Park+ every 3 months. Most recently, NYC 311 was updated on October 23, 2026 and mPay2Park+ on November 1, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*