# NYC 311 vs TraknProtect

The clearest difference is rating: TraknProtect at 3.7 against NYC 311's 3.1. TraknProtect also leads on device support (3 vs 1) and iOS requirement (11.0 vs 16.0). NYC 311's advantage is ratings volume (425 vs 6) and update cadence (monthly vs every 4 months). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

TraknProtect holds the better App Store score, 3.7 against 3.1. That said, the two scores are not equally well evidenced: NYC 311 has 425 ratings behind it against 6, so its average is the more settled of the two.

NYC 311 ships an update monthly, TraknProtect every 4 months. The most recent releases landed on September 21, 2026 and June 5, 2026 respectively.

## The numbers

| Metric | NYC 311 | TraknProtect |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [3.1 (425 ratings)](https://appshunter.io/ios/app/nyc-311/id324897619/reviews) | **[3.7 (6 ratings)](https://appshunter.io/ios/app/traknprotect/id994343287/reviews)** |
| Number of ratings | **425** | 6 |
| Positive reviews | 19.4% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Monthly** | Every 4 months |
| Monetization | Free | Free |
| Size | 102 MB | 30 MB |
| Requires iOS | 16.0 | **11.0** |
| Devices | iPhone | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Department of Information Technology And Telecomm](https://appshunter.io/developer/324897622) | [SekureTrak Inc.](https://appshunter.io/developer/1045039428) |

## What reviewers say

### NYC 311

[App page](https://appshunter.io/ios/app/nyc-311/id324897619)

Access New York City government services and information on the go. Report neighborhood issues, track service requests, and stay updated on city services like parking and trash collection.

**Highlights:** Access city government services, Report neighborhood issues, Track service requests, Get updates on parking and trash, Receive schedule change notifications

**Features:** macOS Compatibility, Apple Wallet, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🙏🏾 Good App
- 👍 Alternate side parking alerts
- 👍 App is cool
- 👍 Categories are well thought out
- 👍 Convenient to use

**What reviewers complain about**

- 😞 Complaints get closed with no action
- 😞 Complaints not addressed properly
- 😞 Difficult to submit complaints
- 😞 Doesn't allow reporting of all issues
- 😞 Ineffective in getting issues resolved

**Reported bugs**

- Address entry doesn't work
- App crashes or freezes
- App doesn't open after update
- Geolocation not working
- Unexpected errors

**Requested features**

- Add ability to report issues without address
- Add bulk export function for tickets filed
- Add option to attach photos/videos to complaints
- Add support for third-party keyboards
- Improve location identification and mapping


### TraknProtect

[App page](https://appshunter.io/ios/app/traknprotect/id994343287)

This app provides hotels with an IoT solution to track physical assets like beds and cribs. It also enhances employee safety by monitoring their location using BLE beacons.

**Highlights:** Track physical assets, Monitor inventory, Enhance employee safety, Utilize BLE beacon technology, Proprietary IoT solution

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is NYC 311 free?

NYC 311 is free to download, with no in-app purchases.

### Is TraknProtect free?

TraknProtect is free to download, with no in-app purchases.

### Which has better reviews, NYC 311 or TraknProtect?

TraknProtect is rated higher. NYC 311 averages 3.1 out of 5 from 425 ratings, while TraknProtect averages 3.7 from 6 ratings.

### Do NYC 311 or TraknProtect have ads?

Neither NYC 311 nor TraknProtect shows ads.

### Which is updated more often, NYC 311 or TraknProtect?

NYC 311 ships an update monthly, and TraknProtect every 4 months. Most recently, NYC 311 was updated on September 21, 2026 and TraknProtect on June 5, 2026.

---

*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*