# Contacts Journal CRM vs ServiceM8

Contacts Journal CRM and ServiceM8 both sit at 4.7 stars, but that hides the real split: 91% of Contacts Journal CRM's written reviews are positive against 65% of ServiceM8's. Contacts Journal CRM also leads on update cadence (weekly vs monthly). On price, rating, ratings volume and ads there is nothing between them.

Both are free to download. Contacts Journal CRM sells 10 in-app purchases, starting at $9.99 per month and ServiceM8 sells 4 in-app purchases, starting at $8.99 per month. Whichever you choose, the download price is not the number that matters.

On the App Store both sit at effectively the same score — 4.7 for Contacts Journal CRM against 4.6 for ServiceM8. Both are backed by a comparable volume of ratings — 2.4K and 833 respectively. Written reviews are what separate them: 91% of Contacts Journal CRM's written reviews are positive against 65% of ServiceM8's.

Contacts Journal CRM ships an update weekly, ServiceM8 monthly. The most recent releases landed on September 22, 2026 and September 24, 2026 respectively.

## The numbers

| Metric | Contacts Journal CRM | ServiceM8 |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.7 (2.4K ratings)](https://appshunter.io/ios/app/contacts-journal-crm/id327685977/reviews)** | [4.6 (833 ratings)](https://appshunter.io/ios/app/servicem8-field-service-app/id378062736/reviews) |
| Number of ratings | **2.4K** | 833 |
| Positive reviews | **90.6% of reviews** | 65.0% of reviews |
| In-app purchases | Yes | Yes |
| Ads | No | No |
| Update frequency | **Weekly** | Monthly |
| Monetization | Free with in-app purchases | Free with in-app purchases |
| Size | 74 MB | 134 MB |
| Requires iOS | **17.0** | 18.0 |
| Devices | iPhone, iPad, Apple Watch | iPhone, iPad, Apple Watch |
| Age rating | 4+ | 4+ |
| Developer | [zaal LLC](https://appshunter.io/developer/327685981) | [Eroldawn Pty Ltd](https://appshunter.io/developer/378062739) |

## What reviewers say

### Contacts Journal CRM

[App page](https://appshunter.io/ios/app/contacts-journal-crm/id327685977)

This app helps you manage customer relationships by tracking conversations, organizing contacts, and scheduling follow-ups. It allows you to store notes, files, and documents, and offers features like contact mapping and email templates to build stronger connections and never miss opportunities.

**Highlights:** Track last interaction with contacts, Manage follow-ups and reminders, Organize contacts with tags and filters, Store notes, files, and documents, Map contacts and plan meetings, Create personalized email templates, Link contacts to company accounts

**Features:** Apple Watch app, Vision Pro support

**In-app purchases (10)**

| Purchase | Price | Billing |
| --- | --- | --- |
| 1 User | $9.99 | per month |
| 5 Users | $24.99 | per month |
| 20 Users | $49.99 | per month |
| 1 User | $99.99 | per year |
| 5 Users | $249.99 | per year |
| 20 Users | $399.99 | per year |
| Unlimited Plan - Legacy User | Free | one-time |
| Unlimited Plan - iOS Add-On | $19.99 | one-time |
| Unlimited Personal Plan | $24.99 | one-time |
| Unlimited Plan - iOS + Mac | $69.99 | one-time |

**What reviewers like**

- 🚀 Efficient contact management
- 👍 User-friendly interface
- 💡 Customizable fields and tags
- 🗓️ Seamless calendar integration
- 📸 Ability to attach files and photos

**What reviewers complain about**

- 🐛 Syncing issues with iCloud
- 🔍 Limited search functionality
- 🗓️ Inflexible scheduling and repeat options
- 🎨 Outdated visual design
- 🔀 Difficulty managing duplicate contacts

**Reported bugs**

- App crashes after recent updates
- Issues with deleting or restoring contacts
- Inconsistent behavior across devices

**Requested features**

- Group messaging and email capabilities
- Advanced reporting and analytics
- Deeper integration with other productivity apps
- More flexible scheduling and repeat options
- Ability to customize the visual appearance


### ServiceM8

[App page](https://appshunter.io/ios/app/servicem8-field-service-app/id378062736)

This app helps trade contractors and home service businesses manage jobs, clients, and staff efficiently. It digitizes workflows from scheduling and quoting to invoicing and payments, reducing paperwork and improving service delivery. Field staff can access all job details on their mobile devices, while office staff can manage operations online.

**Highlights:** Digital job cards, Scheduling and dispatch, Online quotes and invoicing, Client communication tools, Staff location tracking, Mobile payments, Digital forms and asset management

**Features:** Siri integration, Apple Wallet, Apple Watch app, Vision Pro support

**In-app purchases (4)**

| Purchase | Price | Billing |
| --- | --- | --- |
| Lite | $8.99 | per month |
| Starter | $28.99 | per month |
| Growing | $78.99 | per month |
| Premium | $149.99 | per month |

**What reviewers like**

- 💻 Powerful and feature-rich
- 🚀 Streamlines business operations
- 👍 Intuitive and user-friendly
- 💰 Affordable pricing
- 🔥 Constantly improving with new features

**What reviewers complain about**

- 🐛 Occasional bugs and crashes
- 🤖 AI assistant could be improved
- 🔍 Search functionality could be better
- 📁 Limited file management options
- 🗓️ Calendar view could be more user-friendly

**Reported bugs**

- Syncing issues between mobile app and desktop
- Crashes when trying to open PDF files
- Calendar view reverting to old dates
- Inability to assign tasks to specific employees
- Payment processing problems

**Requested features**

- Ability to track equipment repairs
- Customizable invoice templates
- Improved routing and scheduling tools
- Automated monthly statements for clients
- Better integration with Android devices


## Frequently asked questions

### Is Contacts Journal CRM free?

Contacts Journal CRM is free to download, with in-app purchases available.

### Is ServiceM8 free?

ServiceM8 is free to download, with in-app purchases available.

### Which has better reviews, Contacts Journal CRM or ServiceM8?

Contacts Journal CRM is rated higher. Contacts Journal CRM averages 4.7 out of 5 from 2.4K ratings, while ServiceM8 averages 4.6 from 833 ratings.

### Do Contacts Journal CRM or ServiceM8 have ads?

Neither Contacts Journal CRM nor ServiceM8 shows ads.

### Which is updated more often, Contacts Journal CRM or ServiceM8?

Contacts Journal CRM ships an update weekly, and ServiceM8 monthly. Most recently, Contacts Journal CRM was updated on September 22, 2026 and ServiceM8 on September 24, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*