# Contacts Journal CRM vs Microsoft Dynamics 365

The clearest difference is review sentiment: Contacts Journal CRM at 91% against Microsoft Dynamics 365's 23%. Contacts Journal CRM also leads on rating (4.7 vs 4.3) and update cadence (weekly vs every 3 weeks). Microsoft Dynamics 365's advantage is in-app purchases (none vs 10) and iOS requirement (14.0 vs 17.0). On price, ratings volume and ads there is nothing between them.

Both are free to download. Contacts Journal CRM sells 10 in-app purchases, starting at $9.99 per month. Microsoft Dynamics 365 asks for nothing beyond the download.

Contacts Journal CRM holds the better App Store score, 4.7 against 4.3. Both are backed by a comparable volume of ratings — 2.5K and 906 respectively. Written reviews point the same way: 91% of Contacts Journal CRM's written reviews are positive against 23% of Microsoft Dynamics 365's.

Contacts Journal CRM ships an update weekly, Microsoft Dynamics 365 every 3 weeks. The most recent releases landed on October 29, 2026 and October 23, 2026 respectively.

## The numbers

| Metric | Contacts Journal CRM | Microsoft Dynamics 365 |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.7 (2.5K ratings)](https://appshunter.io/ios/app/contacts-journal-crm/id327685977/reviews)** | [4.3 (906 ratings)](https://appshunter.io/ios/app/microsoft-dynamics-365/id678800460/reviews) |
| Number of ratings | **2.5K** | 906 |
| Positive reviews | **90.8% of reviews** | 23.2% of reviews |
| In-app purchases | Yes | **No** |
| Ads | No | No |
| Update frequency | **Weekly** | Every 3 weeks |
| Monetization | Free with in-app purchases | **Free** |
| Size | 78 MB | 112 MB |
| Requires iOS | 17.0 | **14.0** |
| Devices | **iPhone, iPad, Apple Watch** | iPad |
| Age rating | 4+ | 4+ |
| Developer | [zaal LLC](https://appshunter.io/developer/327685981) | [Microsoft Corporation](https://appshunter.io/developer/298856275) |

## What reviewers say

### Contacts Journal CRM

[App page](https://appshunter.io/ios/app/contacts-journal-crm/id327685977)

This app helps you manage customer relationships by tracking conversations, organizing contacts, and scheduling follow-ups. It allows you to store notes, files, and documents, and offers features like contact mapping and email templates to build stronger connections and never miss opportunities.

**Highlights:** Track last interaction with contacts, Manage follow-ups and reminders, Organize contacts with tags and filters, Store notes, files, and documents, Map contacts and plan meetings, Create personalized email templates, Link contacts to company accounts

**Features:** Apple Watch app, Vision Pro support, iPhone Duo support

**In-app purchases (10)**

| Purchase | Price | Billing |
| --- | --- | --- |
| 1 User | $9.99 | per month |
| 5 Users | $24.99 | per month |
| 20 Users | $49.99 | per month |
| 1 User | $99.99 | per year |
| 5 Users | $249.99 | per year |
| 20 Users | $399.99 | per year |
| Unlimited Plan - Legacy User | Free | one-time |
| Unlimited Plan - iOS Add-On | $19.99 | one-time |
| Unlimited Personal Plan | $24.99 | one-time |
| Unlimited Plan - iOS + Mac | $69.99 | one-time |

**What reviewers like**

- 🚀 Efficient contact management
- 👍 User-friendly interface
- 💡 Customizable fields and tags
- 🗓️ Seamless calendar integration
- 📸 Ability to attach files and photos

**What reviewers complain about**

- 🐛 Syncing issues with iCloud
- 🔍 Limited search functionality
- 🗓️ Inflexible scheduling and repeat options
- 🎨 Outdated visual design
- 🔀 Difficulty managing duplicate contacts

**Reported bugs**

- App crashes after recent updates
- Issues with deleting or restoring contacts
- Inconsistent behavior across devices

**Requested features**

- Group messaging and email capabilities
- Advanced reporting and analytics
- Deeper integration with other productivity apps
- More flexible scheduling and repeat options
- Ability to customize the visual appearance


### Microsoft Dynamics 365

[App page](https://appshunter.io/ios/app/microsoft-dynamics-365/id678800460)

This business solution helps professionals engage with customers and stay productive on the go. Update notes, tasks, and records offline or online, and access key sales and service information. It offers a personalized action hub and guided business processes for efficient data management.

**Highlights:** Offline access with synchronization, Personalized action hub (Workspace), Enhanced note-taking with device access, Access activities, accounts, contacts, leads, Guided contextual business processes, Visual KPI tracking with charts, Customizable list and grid views

**In-app purchases:** none

**What reviewers like**

- 👍 Easy to use
- 🚀 Great mobile experience
- 💡 Useful for accessing CRM data on the go

**What reviewers complain about**

- 🐛 Frequent crashes and bugs
- ⚠️ Slow and unresponsive performance
- 🔍 Lacking key features compared to desktop version
- 📱 Poor optimization for iPad and newer devices

**Reported bugs**

- Login issues and inability to get past login page
- Compatibility problems with newer iOS versions
- Syncing and data loss problems after updates

**Requested features**

- Dark mode option
- Improved integration with Outlook
- Support for custom objects and advanced reporting


## Frequently asked questions

### Is Contacts Journal CRM free?

Contacts Journal CRM is free to download, with in-app purchases available.

### Is Microsoft Dynamics 365 free?

Microsoft Dynamics 365 is free to download, with no in-app purchases.

### Which has better reviews, Contacts Journal CRM or Microsoft Dynamics 365?

Contacts Journal CRM is rated higher. Contacts Journal CRM averages 4.7 out of 5 from 2.5K ratings, while Microsoft Dynamics 365 averages 4.3 from 906 ratings.

### Do Contacts Journal CRM or Microsoft Dynamics 365 have ads?

Neither Contacts Journal CRM nor Microsoft Dynamics 365 shows ads.

### Which is updated more often, Contacts Journal CRM or Microsoft Dynamics 365?

Contacts Journal CRM ships an update weekly, and Microsoft Dynamics 365 every 3 weeks. Most recently, Contacts Journal CRM was updated on October 29, 2026 and Microsoft Dynamics 365 on October 23, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*