# BOS vs National Grid

The clearest difference is rating: National Grid at 4.8 against BOS's 2.5. National Grid also leads on ratings volume (15K vs 86) and update cadence (every 6 weeks vs every 4 months). BOS's advantage is review sentiment (36% vs 25%) and iOS requirement (13.4 vs 15.0). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

National Grid holds the better App Store score, 4.8 against 2.5. That said, the two scores are not equally well evidenced: National Grid has 15K ratings behind it against 86, so its average is the more settled of the two. Written reviews complicate that: 36% of BOS's written reviews are positive against 25% of National Grid's, so the app with the better star average is not the one people write more warmly about.

BOS ships an update every 4 months, National Grid every 6 weeks. The most recent releases landed on November 6, 2026 and November 7, 2026 respectively.

## The numbers

| Metric | BOS | National Grid |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.5 (86 ratings)](https://appshunter.io/ios/app/bos311/id330894558/reviews) | **[4.8 (15K ratings)](https://appshunter.io/ios/app/national-grid/id632161989/reviews)** |
| Number of ratings | 86 | **15K** |
| Positive reviews | **36.2% of reviews** | 24.5% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 4 months | **Every 6 weeks** |
| Monetization | Free | Free |
| Size | 26 MB | 60 MB |
| Requires iOS | **13.4** | 15.0 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [City of Boston](https://appshunter.io/developer/330894561) | [National Grid plc](https://appshunter.io/developer/526723083) |

## What reviewers say

### BOS

[App page](https://appshunter.io/ios/app/bos311/id330894558)

Report non-emergency neighborhood issues in Boston, such as potholes and graffiti. Track the status of your reports and view active issues on a city map. This app helps residents improve their communities by streamlining communication with city services.

**Highlights:** Report neighborhood issues, Track report status, View active reports on map, Submit non-emergency requests, Community improvement tool

**In-app purchases:** none

**What reviewers like**

- 👍 User-friendly interface
- ✅ App functions flawlessly
- 💡 Innovative technology adoption
- 🚀 Efficient reporting process
- 🗺️ Useful map feature

**What reviewers complain about**

- 😞 Reports opened for months
- 😞 City doesn’t do anything
- 😞 Caused more frustration
- 😞 App doesn’t do its job
- 😞 City doesn’t hold themselves accountable

**Reported bugs**

- Reports opened for months with no action
- App doesn't do its job or city departments don't
- Reports go unanswered for months
- App doesn't recognize certain areas
- New version is slower and less effective

**Requested features**

- Allow users to comment on or corroborate reports
- Add ability to delete a report
- Add feature to report speeding
- Make 'recent reports' tab accessible for voiceover users
- Add more categories for reporting (e.g., cyclists, bike lanes)


### National Grid

[App page](https://appshunter.io/ios/app/national-grid/id632161989)

Securely manage your utility account on the go. Access billing, schedule payments, and report outages with ease. Biometric login provides quick and secure access to your account information and support.

**Highlights:** Biometric account access, View account and billing information, Schedule payments, Report power outages and gas emergencies, View outage map, Enroll in paperless billing

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Easy to use
- 🚀 Smooth payments
- 🔒 Secure login process

**What reviewers complain about**

- 🐛 Frequent login issues
- 🔍 Lack of account details
- 💰 Confusing payment process with extra fees

**Reported bugs**

- Unexpected account data errors
- App crashes and freezes
- Payment processing failures

**Requested features**

- Ability to view billing history and usage details
- Seamless integration with existing online accounts
- Biometric login options


## Frequently asked questions

### Is BOS free?

BOS is free to download, with no in-app purchases.

### Is National Grid free?

National Grid is free to download, with no in-app purchases.

### Which has better reviews, BOS or National Grid?

National Grid is rated higher. BOS averages 2.5 out of 5 from 86 ratings, while National Grid averages 4.8 from 15K ratings.

### Do BOS or National Grid have ads?

Neither BOS nor National Grid shows ads.

### Which is updated more often, BOS or National Grid?

BOS ships an update every 4 months, and National Grid every 6 weeks. Most recently, BOS was updated on November 6, 2026 and National Grid on November 7, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*