# e vs HP Support Assistant

The clearest difference is rating: e at 2.6 against HP Support Assistant's 2.2. e also leads on review sentiment (18% vs 6%) and iOS requirement (8.0 vs 15.1). HP Support Assistant's advantage is ratings volume (238 vs 9). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

e holds the better App Store score, 2.6 against 2.2. That said, the two scores are not equally well evidenced: HP Support Assistant has 238 ratings behind it against 9, so its average is the more settled of the two. Written reviews point the same way: 18% of e's written reviews are positive against 6% of HP Support Assistant's.

e ships an update every 2 months, HP Support Assistant every 4 months. The most recent releases landed on October 21, 2026 and October 30, 2026 respectively.

## The numbers

| Metric | e | HP Support Assistant |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[2.6 (9 ratings)](https://appshunter.io/ios/app/e-secure/id335199192/reviews)** | [2.2 (238 ratings)](https://appshunter.io/ios/app/hp-support-assistant/id1421366380/reviews) |
| Number of ratings | 9 | **238** |
| Positive reviews | **18.4% of reviews** | 6.1% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 2 months** | Every 4 months |
| Monetization | Free | Free |
| Size | 5 MB | 18 MB |
| Requires iOS | **8.0** | 15.1 |
| Devices | iPhone, iPod | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Protection One](https://appshunter.io/developer/335199195) | [HP Inc.](https://appshunter.io/developer/299531650) |

## What reviewers say

### e

[App page](https://appshunter.io/ios/app/e-secure/id335199192)

Remotely control your home or business security system and view live video feeds. This app requires compatible security hardware and an eSecure 1.0 service account.

**Highlights:** Remote security control, Live video viewing, Home security, Business security, Compatible hardware integration

**Features:** macOS Compatibility

**In-app purchases:** none

**What reviewers like**

- 👍 Works well when set up
- 👍 Convenient remote control
- 👍 Keypad interface is cute
- 👍 Useful for basic functions
- 👍 Works with iPhone 5/iOS 7 (historically)

**What reviewers complain about**

- 🐛 Crashes on iOS 7
- 🐛 Slow connection times
- 🐛 Often doesn't connect
- 🐛 Freezing and spinning
- 🐛 Not working on iPhone 6

**Reported bugs**

- App needs updating
- Does not work!!!
- Update Please!!
- App needs updating
- Update badly needed

**Requested features**

- Update the app
- Modern update needed
- Update for iOS compatibility
- Improve connection speed
- Add logout option


### HP Support Assistant

[App page](https://appshunter.io/ios/app/hp-support-assistant/id1421366380)

Easily maintain your HP PCs and printers and resolve issues with support notifications, device status, and guided assistance. Troubleshoot common problems, monitor device health, and find replacement parts.

**Highlights:** Guided troubleshooters, Virtual Agent for problem-solving, Device status monitoring, Support contact options, Service Center Locator, Order replacement parts

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Excellent resource
- 👍 Flawless design, but needs some fixes

**What reviewers complain about**

- 🐛 Doesn't work
- 🐛 Useless
- 🐛 Doesn't sync with other HP apps
- 🐛 Completely disjointed
- 🐛 Can't even enter serial number

**Reported bugs**

- Inability to add devices
- Freezing and crashing issues
- Incompatibility with certain devices
- Unreliable connectivity
- Outdated information and features

**Requested features**

- Improve virtual assistant capabilities
- Provide better troubleshooting guidance
- Simplify setup and connectivity processes
- Offer more self-help resources
- Improve integration with other HP apps


## Frequently asked questions

### Is e free?

e is free to download, with no in-app purchases.

### Is HP Support Assistant free?

HP Support Assistant is free to download, with no in-app purchases.

### Which has better reviews, e or HP Support Assistant?

e is rated higher. e averages 2.6 out of 5 from 9 ratings, while HP Support Assistant averages 2.2 from 238 ratings.

### Do e or HP Support Assistant have ads?

Neither e nor HP Support Assistant shows ads.

### Which is updated more often, e or HP Support Assistant?

e ships an update every 2 months, and HP Support Assistant every 4 months. Most recently, e was updated on October 21, 2026 and HP Support Assistant on October 30, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*