# e vs BeyondTrust Support

The clearest difference is rating: BeyondTrust Support at 3.1 against e's 2.6. BeyondTrust Support also leads on review sentiment (41% vs 18%) and ratings volume (54 vs 9). e's advantage is update cadence (every 2 months vs every 5 months) and iOS requirement (8.0 vs 16.0). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

BeyondTrust Support holds the better App Store score, 3.1 against 2.6. That said, the two scores are not equally well evidenced: BeyondTrust Support has 54 ratings behind it against 9, so its average is the more settled of the two. Written reviews point the same way: 18% of e's written reviews are positive against 41% of BeyondTrust Support's.

e ships an update every 2 months, BeyondTrust Support every 5 months. The most recent releases landed on October 4, 2026 and October 5, 2026 respectively.

## The numbers

| Metric | e | BeyondTrust Support |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.6 (9 ratings)](https://appshunter.io/ios/app/e-secure/id335199192/reviews) | **[3.1 (54 ratings)](https://appshunter.io/ios/app/beyondtrust-support/id488264551/reviews)** |
| Number of ratings | 9 | **54** |
| Positive reviews | 18.4% of reviews | **41.5% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 2 months** | Every 5 months |
| Monetization | Free | Free |
| Size | 5 MB | 7 MB |
| Requires iOS | **8.0** | 16.0 |
| Devices | iPhone, iPod | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [Protection One](https://appshunter.io/developer/335199195) | [Bomgar Corporation](https://appshunter.io/developer/439048658) |

## What reviewers say

### e

[App page](https://appshunter.io/ios/app/e-secure/id335199192)

Remotely control your home or business security system and view live video feeds. This app requires compatible security hardware and an eSecure 1.0 service account.

**Highlights:** Remote security control, Live video viewing, Home security, Business security, Compatible hardware integration

**Features:** macOS Compatibility

**In-app purchases:** none

**What reviewers like**

- 👍 Works well when set up
- 👍 Convenient remote control
- 👍 Keypad interface is cute
- 👍 Useful for basic functions
- 👍 Works with iPhone 5/iOS 7 (historically)

**What reviewers complain about**

- 🐛 Crashes on iOS 7
- 🐛 Slow connection times
- 🐛 Often doesn't connect
- 🐛 Freezing and spinning
- 🐛 Not working on iPhone 6

**Reported bugs**

- App needs updating
- Does not work!!!
- Update Please!!
- App needs updating
- Update badly needed

**Requested features**

- Update the app
- Modern update needed
- Update for iOS compatibility
- Improve connection speed
- Add logout option


### BeyondTrust Support

[App page](https://appshunter.io/ios/app/beyondtrust-support/id488264551)

This app allows employees and end users to receive comprehensive support for their iOS devices. Support representatives can securely chat, co-browse websites and apps, view screenshots, and push updates to help resolve issues efficiently.

**Highlights:** Secure real-time chat, Co-browse websites and apps, View device screenshots, Push web updates and URLs, Access system information

**In-app purchases:** none


## Frequently asked questions

### Is e free?

e is free to download, with no in-app purchases.

### Is BeyondTrust Support free?

BeyondTrust Support is free to download, with no in-app purchases.

### Which has better reviews, e or BeyondTrust Support?

BeyondTrust Support is rated higher. e averages 2.6 out of 5 from 9 ratings, while BeyondTrust Support averages 3.1 from 54 ratings.

### Do e or BeyondTrust Support have ads?

Neither e nor BeyondTrust Support shows ads.

### Which is updated more often, e or BeyondTrust Support?

e ships an update every 2 months, and BeyondTrust Support every 5 months. Most recently, e was updated on October 4, 2026 and BeyondTrust Support on October 5, 2026.

---

*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*