# 8x8 Work vs Dialpad

The clearest difference is rating: Dialpad at 4.6 against 8x8 Work's 3.8. Dialpad also leads on monetization model (ad-supported vs subscription). 8x8 Work's advantage is ads (none vs shown) and review sentiment (50% vs 34%). On price, ratings volume, update cadence and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Dialpad holds the better App Store score, 4.6 against 3.8. Both are backed by a comparable volume of ratings — 8.6K and 4.5K respectively. Written reviews complicate that: 50% of 8x8 Work's written reviews are positive against 34% of Dialpad's, so the app with the better star average is not the one people write more warmly about.

8x8 Work ships an update monthly, Dialpad fortnightly. The most recent releases landed on September 24, 2026 and September 22, 2026 respectively.

## The numbers

| Metric | 8x8 Work | Dialpad |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [3.8 (8.6K ratings)](https://appshunter.io/ios/app/8x8-work/id348177448/reviews) | **[4.6 (4.5K ratings)](https://appshunter.io/ios/app/dialpad/id921879637/reviews)** |
| Number of ratings | **8.6K** | 4.5K |
| Positive reviews | **50.0% of reviews** | 34.0% of reviews |
| In-app purchases | No | No |
| Ads | **No** | Yes |
| Update frequency | Monthly | **Fortnightly** |
| Monetization | Subscription | **Ad-supported** |
| Size | 204 MB | 335 MB |
| Requires iOS | 17.4 | **17.0** |
| Devices | iPhone, iPad | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [8x8, Inc.](https://appshunter.io/developer/348177451) | [Dialpad, Inc.](https://appshunter.io/developer/442976549) |

## What reviewers say

### 8x8 Work

[App page](https://appshunter.io/ios/app/8x8-work/id348177448)

This app consolidates business communication tools into a single, user-friendly mobile interface. It offers secure voice calls, high-definition video meetings, and team chat functionalities to keep professionals connected and productive from any location.

**Highlights:** All-in-one business communications, Professional calls with privacy, Effortless HD video meetings, Smarter team messaging, Screen sharing and recording, Business texting

**Features:** Siri integration, Vision Pro support

**In-app purchases:** none


### Dialpad

[App page](https://appshunter.io/ios/app/dialpad/id921879637)

This business communication platform unifies calls, contacts, and messages into a single application. It offers features like automatic call transcription, rich contact profiles integrated with CRMs, and the ability to switch devices seamlessly during calls. Teams can also monitor and coach calls remotely.

**Highlights:** Unified communication platform, Cross-device call switching, Automatic call transcription, Rich contact profiles with CRM integration, Remote call monitoring and coaching

**Features:** Siri integration, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Reliable and consistent
- 📊 Great analytics and reporting
- 💻 Seamless desktop and mobile integration
- 🤖 Useful AI features
- 📞 Convenient business phone solution

**What reviewers complain about**

- 🐛 Buggy and glitchy app
- 📞 Frequent call drops and connectivity issues
- 🔇 Unreliable notifications
- 📱 Poor mobile app experience
- 🕰️ Slow response times from customer support

**Reported bugs**

- Text messages not sending properly
- Missed calls not showing up in the app
- Inability to log out of the app
- Random app crashes and freezes

**Requested features**

- Threaded messaging for better conversation organization
- Customizable ringtones and notification sounds
- Improved integration with native contact lists
- More granular control over call recording and transcription


## Frequently asked questions

### Is 8x8 Work free?

8x8 Work is free to download, with no in-app purchases.

### Is Dialpad free?

Dialpad is free to download, with no in-app purchases.

### Which has better reviews, 8x8 Work or Dialpad?

Dialpad is rated higher. 8x8 Work averages 3.8 out of 5 from 8.6K ratings, while Dialpad averages 4.6 from 4.5K ratings.

### Do 8x8 Work or Dialpad have ads?

Dialpad shows ads; 8x8 Work does not.

### Which is updated more often, 8x8 Work or Dialpad?

8x8 Work ships an update monthly, and Dialpad fortnightly. Most recently, 8x8 Work was updated on September 24, 2026 and Dialpad on September 22, 2026.

---

*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*