# Accela CRM vs Philly 311

The clearest difference is rating: Accela CRM at 3.0 against Philly 311's 2.2. Accela CRM also leads on review sentiment (54% vs 12%). Philly 311's advantage is ratings volume (117 vs 2). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Accela CRM holds the better App Store score, 3.0 against 2.2. That said, the two scores are not equally well evidenced: Philly 311 has 117 ratings behind it against 2, so its average is the more settled of the two. Written reviews point the same way: 54% of Accela CRM's written reviews are positive against 12% of Philly 311's.

Accela CRM ships an update every 3 months, Philly 311 every 4 months. The most recent releases landed on September 20, 2026 and September 24, 2026 respectively.

## The numbers

| Metric | Accela CRM | Philly 311 |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[3.0 (2 ratings)](https://appshunter.io/ios/app/accela-crm/id359891920/reviews)** | [2.2 (117 ratings)](https://appshunter.io/ios/app/philly-311/id533292779/reviews) |
| Number of ratings | 2 | **117** |
| Positive reviews | **54.3% of reviews** | 11.9% of reviews |
| In-app purchases | No | No |
| Ads | Yes | Yes |
| Update frequency | **Every 3 months** | Every 4 months |
| Monetization | Ad-supported | Ad-supported |
| Size | 19 MB | 25 MB |
| Requires iOS | 13.0 | 13.0 |
| Devices | iPhone, iPod | iPhone, iPod |
| Age rating | 4+ | 4+ |
| Developer | [PublicStuff LLC](https://appshunter.io/developer/359891923) | [City of Philadelphia](https://appshunter.io/developer/1529647078) |

## What reviewers say

### Accela CRM

[App page](https://appshunter.io/ios/app/accela-crm/id359891920)

Report and track issues in your city or neighborhood directly with community leaders. Submit requests with photos, monitor progress, and receive notifications upon completion. Stay informed and engaged in your local community's improvements.

**Highlights:** Submit issue requests with photos, Direct communication with city staff, Track request status and progress, Receive completion notifications, Monitor and comment on community requests, Follow other community requests

**Features:** macOS Compatibility

**In-app purchases:** none


### Philly 311

[App page](https://appshunter.io/ios/app/philly-311/id533292779)

Report local issues like potholes, noise complaints, or dangerous conditions directly to your city government. Requests are instantly routed to the correct department for quick resolution, and you'll receive notifications when your issue is resolved.

**Highlights:** Submit service requests, Report potholes, Report noise complaints, Report dangerous conditions, Instant routing to departments, Receive resolution notifications

**Features:** macOS Compatibility

**In-app purchases:** none

**What reviewers like**

- 👍 Connects users with city officials
- 👍 Good for communicating city issues
- 👍 Can be effective for getting issues resolved
- 👍 App used to be great
- 👍 Allows adding photos (sometimes)

**What reviewers complain about**

- 🐛 App frequently crashes
- 🐛 Login issues and errors
- 🐛 Buttons/menus don't load
- 🐛 Photo upload fails or freezes
- 🐛 App is unresponsive or slow

**Reported bugs**

- Request does not work
- Map next to does not work
- Pictures does not work
- Cannot log into account on the app
- Buttons/menus don’t load

**Requested features**

- Way to suggest edits within the platform
- Option to report parking violations
- Option to report hazardous parking violations
- Feedback option for reporting issues
- Dark mode


## Frequently asked questions

### Is Accela CRM free?

Accela CRM is free to download, with no in-app purchases.

### Is Philly 311 free?

Philly 311 is free to download, with no in-app purchases.

### Which has better reviews, Accela CRM or Philly 311?

Accela CRM is rated higher. Accela CRM averages 3.0 out of 5 from 2 ratings, while Philly 311 averages 2.2 from 117 ratings.

### Do Accela CRM or Philly 311 have ads?

Both Accela CRM and Philly 311 show ads.

### Which is updated more often, Accela CRM or Philly 311?

Accela CRM ships an update every 3 months, and Philly 311 every 4 months. Most recently, Accela CRM was updated on September 20, 2026 and Philly 311 on September 24, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*