# DEWA vs UAE PASS

The clearest difference is rating: DEWA at 4.6 against UAE PASS's 2.8. DEWA also leads on review sentiment (48% vs 9%) and ratings volume (6.1K vs 416). UAE PASS's advantage is update cadence (every 2 weeks vs every 6 weeks). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

DEWA holds the better App Store score, 4.6 against 2.8. That said, the two scores are not equally well evidenced: DEWA has 6.1K ratings behind it against 416, so its average is the more settled of the two. Written reviews point the same way: 48% of DEWA's written reviews are positive against 9% of UAE PASS's.

DEWA ships an update every 6 weeks, UAE PASS every 2 weeks. The most recent releases landed on September 22, 2026 and September 23, 2026 respectively.

## The numbers

| Metric | DEWA | UAE PASS |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.6 (6.1K ratings)](https://appshunter.io/ios/app/dewa/id364928325/reviews)** | [2.8 (416 ratings)](https://appshunter.io/ios/app/uae-pass/id1377158818/reviews) |
| Number of ratings | **6.1K** | 416 |
| Positive reviews | **48.0% of reviews** | 8.6% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 6 weeks | **Every 2 weeks** |
| Monetization | Free | Free |
| Size | 216 MB | 289 MB |
| Requires iOS | 16.0 | **15.0** |
| Devices | **iPhone, iPad, Apple TV, Apple Watch, Vision Pro** | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Dubai Electricity & Water Authority](https://appshunter.io/developer/364928328) | [Dubai eGovernment Department](https://appshunter.io/developer/567993892) |

## What reviewers say

### DEWA

[App page](https://appshunter.io/ios/app/dewa/id364928325)

This app offers an interactive digital platform with innovative services and features designed to enhance the experience for consumers, builders, suppliers, and students. It aims to create sustainable value for all users.

**Highlights:** Interactive digital platform, Innovative services, Elevated digital experience, Sustainable value creation, Designed for multiple user types

**Features:** macOS Compatibility, Apple Wallet, Apple Watch app

**In-app purchases:** none

**What reviewers like**

- 👍 Convenient app
- 🚀 Quick service
- 💡 Excellent functionality
- 🔒 Secure login options

**What reviewers complain about**

- 💰 Expensive electricity and water bills
- 🐛 Login and payment issues
- 🤔 Confusing user interface
- 🔍 Lack of basic features

**Reported bugs**

- Frequent app crashes
- Unreliable login and password recovery
- Inconsistent data and consumption tracking
- Compatibility issues with international payment methods

**Requested features**

- Ability to update personal and payment details
- Improved payment process
- Ability to easily add multiple accounts
- Access to monthly statements


### UAE PASS

[App page](https://appshunter.io/ios/app/uae-pass/id1377158818)

This app transforms your mobile device into a secure digital identity. It enables seamless authentication to smart services, digital document signing and verification, and easy access to official documents.

**Highlights:** Mobile digital identity, Secure authentication, Digital document signing, Digital document verification, Request official documents, Share digital documents

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 💯 Great app and good service
- ♥️ Excellent

**What reviewers complain about**

- 🚫 Doesn't work
- 🐛 App crashes
- ⚠️ Complicated and not user-friendly
- 🤯 Frustrating experience
- 🤖 Poor app support

**Reported bugs**

- Unable to scan Emirates ID
- OTP not working
- Verification issues
- App freezes or crashes
- Unable to create account

**Requested features**

- Improve registration process
- Add support for international phone numbers
- Fix OTP and verification issues
- Enhance facial recognition
- Provide better customer support


## Frequently asked questions

### Is DEWA free?

DEWA is free to download, with no in-app purchases.

### Is UAE PASS free?

UAE PASS is free to download, with no in-app purchases.

### Which has better reviews, DEWA or UAE PASS?

DEWA is rated higher. DEWA averages 4.6 out of 5 from 6.1K ratings, while UAE PASS averages 2.8 from 416 ratings.

### Do DEWA or UAE PASS have ads?

Neither DEWA nor UAE PASS shows ads.

### Which is updated more often, DEWA or UAE PASS?

DEWA ships an update every 6 weeks, and UAE PASS every 2 weeks. Most recently, DEWA was updated on September 22, 2026 and UAE PASS on September 23, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*