# 311 Riverside vs SmartStop Self Storage The clearest difference is rating: 311 Riverside at 4.5 against SmartStop Self Storage's 2.7. 311 Riverside also leads on ratings volume (2.7K vs 22) and review sentiment (43% vs 29%). On price, update cadence, ads and in-app purchases there is nothing between them. Both are free to download. Neither carries in-app purchases, so what you see is what you pay. 311 Riverside holds the better App Store score, 4.5 against 2.7. That said, the two scores are not equally well evidenced: 311 Riverside has 2.7K ratings behind it against 22, so its average is the more settled of the two. Written reviews point the same way: 43% of 311 Riverside's written reviews are positive against 29% of SmartStop Self Storage's. 311 Riverside ships an update every 2 months, SmartStop Self Storage every 6 weeks. Both last shipped on September 26, 2026. ## The numbers | Metric | 311 Riverside | SmartStop Self Storage | | --- | --- | --- | | Price | Free | Free | | Rating | **[4.5 (2.7K ratings)](https://appshunter.io/ios/app/311-riverside/id378014411/reviews)** | [2.7 (22 ratings)](https://appshunter.io/ios/app/smartstop-self-storage/id6739363953/reviews) | | Number of ratings | **2.7K** | 22 | | Positive reviews | **43.4% of reviews** | 28.6% of reviews | | In-app purchases | No | No | | Ads | No | No | | Update frequency | Every 2 months | **Every 6 weeks** | | Monetization | Free | Free | | Size | 88 MB | 43 MB | | Requires iOS | **10.0** | 15.6 | | Devices | iPhone, iPod | iPhone, iPod | | Age rating | 4+ | 4+ | | Developer | [City of Riverside](https://appshunter.io/developer/378014414) | [Smartstop Self Storage Reit, Inc.](https://appshunter.io/developer/1572537505) | ## What reviewers say ### 311 Riverside [App page](https://appshunter.io/ios/app/311-riverside/id378014411) Submit service requests for city issues like clogged drains or graffiti. Track the status of your requests and pay utility bills directly through the app. An account is recommended for full functionality. **Highlights:** Submit service requests, Track request status, Pay utility bills, View submitted requests, Create user account, Submit photos with requests **Features:** macOS Compatibility **In-app purchases:** none **What reviewers like** - 🚀 Quick response - 👍 Easy to use - 💡 Convenient way to report issues - 🚀 Prompt completion of requests **What reviewers complain about** - 🐛 Crashes frequently - 🐛 Login issues - 🐛 Photo/image upload problems - 🐛 Unreliable app functionality - 🐛 Buggy and glitchy **Reported bugs** - App crashes when trying to take or upload photos - Login issues, requiring repeated logins - Address verification problems, even for valid addresses - Inability to submit requests due to various errors - Text fields not displaying properly **Requested features** - Ability to edit or add notes to open requests - Automatic login or Face ID support - Confirmation screen after submitting requests - Better address recognition and location services - Improved communication on request status and resolution ### SmartStop Self Storage [App page](https://appshunter.io/ios/app/smartstop-self-storage/id6739363953) Manage your self-storage account with ease. Access facilities, make payments, rent new units, and organize your belongings. Get directions and support all within the app. **Highlights:** Facility access via app, Account balance check, Secure payment processing, Link multiple storage units, Add notes to storage units, Rent additional units, Biometric login **Features:** macOS Compatibility, Vision Pro support **In-app purchases:** none ## Frequently asked questions ### Is 311 Riverside free? 311 Riverside is free to download, with no in-app purchases. ### Is SmartStop Self Storage free? SmartStop Self Storage is free to download, with no in-app purchases. ### Which has better reviews, 311 Riverside or SmartStop Self Storage? 311 Riverside is rated higher. 311 Riverside averages 4.5 out of 5 from 2.7K ratings, while SmartStop Self Storage averages 2.7 from 22 ratings. ### Do 311 Riverside or SmartStop Self Storage have ads? Neither 311 Riverside nor SmartStop Self Storage shows ads. ### Which is updated more often, 311 Riverside or SmartStop Self Storage? 311 Riverside ships an update every 2 months, and SmartStop Self Storage every 6 weeks. Most recently, 311 Riverside was updated on September 26, 2026 and SmartStop Self Storage on September 26, 2026. --- *Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*