# 311 Riverside vs Characters App

The clearest difference is in-app purchases: 311 Riverside at none against Characters App's 4. Characters App's advantage is update cadence (every 3 weeks vs every 2 months). On price, ads, device support and iOS requirement there is nothing between them.

Both are free to download. Characters App sells 4 in-app purchases, starting at $19.99 per month. 311 Riverside asks for nothing beyond the download.

311 Riverside ships an update every 2 months, Characters App every 3 weeks. The most recent releases landed on October 20, 2026 and October 15, 2026 respectively.

## The numbers

| Metric | 311 Riverside | Characters App |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.5 (3.1K ratings)](https://appshunter.io/ios/app/311-riverside/id378014411/reviews)** | — |
| Number of ratings | **3.1K** | — |
| Positive reviews | 43.0% of reviews | — |
| In-app purchases | **No** | Yes |
| Ads | No | No |
| Update frequency | Every 2 months | **Every 3 weeks** |
| Monetization | Free | — |
| Size | 78 MB | 43 MB |
| Requires iOS | 15.0 | 15.0 |
| Devices | iPhone, iPod | iPhone, iPod |
| Age rating | 4+ | 17+ |
| Developer | [City Of Riverside](https://appshunter.io/developer/378014414) | [Slam World, S. de R.L. de C.V.](https://appshunter.io/developer/1557057665) |

## What reviewers say

### 311 Riverside

[App page](https://appshunter.io/ios/app/311-riverside/id378014411)

Submit service requests for city issues like clogged drains or graffiti. Track the status of your requests and pay utility bills directly through the app. An account is recommended for full functionality.

**Highlights:** Submit service requests, Track request status, Pay utility bills, View submitted requests, Create user account, Submit photos with requests

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Quick response
- 👍 Easy to use
- 💡 Convenient way to report issues
- 🚀 Prompt completion of requests

**What reviewers complain about**

- 🐛 Crashes frequently
- 🐛 Login issues
- 🐛 Photo/image upload problems
- 🐛 Unreliable app functionality
- 🐛 Buggy and glitchy

**Reported bugs**

- App crashes when trying to take or upload photos
- Login issues, requiring repeated logins
- Address verification problems, even for valid addresses
- Inability to submit requests due to various errors
- Text fields not displaying properly

**Requested features**

- Ability to edit or add notes to open requests
- Automatic login or Face ID support
- Confirmation screen after submitting requests
- Better address recognition and location services
- Improved communication on request status and resolution


### Characters App

[App page](https://appshunter.io/ios/app/characters-app/id6758921516)

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases (4)**

| Purchase | Price | Billing |
| --- | --- | --- |
| Characters Basic | $19.99 | per month |
| Characters Pro | $29.99 | per month |
| Characters Enterprise | $39.99 | per month |
| Characters Enterprise AI | $49.99 | per month |


## Frequently asked questions

### Is 311 Riverside free?

311 Riverside is free to download, with no in-app purchases.

### Is Characters App free?

Characters App is free to download, with in-app purchases available.

### Do 311 Riverside or Characters App have ads?

Neither 311 Riverside nor Characters App shows ads.

### Which is updated more often, 311 Riverside or Characters App?

311 Riverside ships an update every 2 months, and Characters App every 3 weeks. Most recently, 311 Riverside was updated on October 20, 2026 and Characters App on October 15, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*