# 311Direct vs FPL

The clearest difference is rating: FPL at 4.5 against 311Direct's 2.9. FPL also leads on ratings volume (23K vs 9) and review sentiment (40% vs 27%). 311Direct's advantage is device support (3 vs 1). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

FPL holds the better App Store score, 4.5 against 2.9. That said, the two scores are not equally well evidenced: FPL has 23K ratings behind it against 9, so its average is the more settled of the two. Written reviews point the same way: 27% of 311Direct's written reviews are positive against 40% of FPL's.

311Direct ships an update every 2 months, FPL every 6 weeks. The most recent releases landed on July 6, 2026 and September 25, 2026 respectively.

## The numbers

| Metric | 311Direct | FPL |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.9 (9 ratings)](https://appshunter.io/ios/app/311direct/id378130673/reviews) | **[4.5 (23K ratings)](https://appshunter.io/ios/app/fpl/id1237328534/reviews)** |
| Number of ratings | 9 | **23K** |
| Positive reviews | 27.3% of reviews | **40.3% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 2 months | **Every 6 weeks** |
| Monetization | Free | Free |
| Size | 51 MB | 96 MB |
| Requires iOS | **15.1** | 16.6 |
| Devices | **iPhone, iPad, iPod** | iPhone |
| Age rating | 4+ | 4+ |
| Developer | [Miami-Dade County](https://appshunter.io/developer/378130677) | [NextEra Energy, Inc](https://appshunter.io/developer/1161427573) |

## What reviewers say

### 311Direct

[App page](https://appshunter.io/ios/app/311direct/id378130673)

Report neighborhood issues and code violations directly to the 311 Contact Center. Users can attach photos, provide details, and track the status of their submissions. Anonymity is an option, or users can provide contact information for follow-up.

**Highlights:** Report neighborhood problems, Submit code violations, Attach photos to reports, Track report status, Anonymous reporting option, Create user profiles

**Features:** macOS Compatibility

**In-app purchases:** none


### FPL

[App page](https://appshunter.io/ios/app/fpl/id1237328534)

Manage your electricity account securely with biometric login. Report outages, track restoration, and receive bill notifications. Monitor energy usage and view projected costs.

**Highlights:** Biometric account access, Report and track power outages, Real-time bill notifications, Projected monthly bill amounts, Energy usage tracking, View and download bills, Account profile management

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Easy to use and navigate
- 🚀 Efficient app performance
- 💡 Useful features like usage tracking and billing
- 🔒 Secure login and account management
- 📈 Helpful data visualization and analytics

**What reviewers complain about**

- 🐛 Occasional bugs and crashes
- ⏱️ Slow app response times
- 🔒 Overly restrictive security measures for some users
- 💸 Concerns about high electricity rates and billing practices

**Reported bugs**

- Login issues and account management problems
- Unreliable app performance and stability
- Inaccurate or missing data in usage and billing sections

**Requested features**

- Allow more customization and personalization options
- Improve outage reporting and restoration updates
- Provide more detailed usage history and forecasting
- Offer better support and communication channels


## Frequently asked questions

### Is 311Direct free?

311Direct is free to download, with no in-app purchases.

### Is FPL free?

FPL is free to download, with no in-app purchases.

### Which has better reviews, 311Direct or FPL?

FPL is rated higher. 311Direct averages 2.9 out of 5 from 9 ratings, while FPL averages 4.5 from 23K ratings.

### Do 311Direct or FPL have ads?

Neither 311Direct nor FPL shows ads.

### Which is updated more often, 311Direct or FPL?

311Direct ships an update every 2 months, and FPL every 6 weeks. Most recently, 311Direct was updated on July 6, 2026 and FPL on September 25, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*