# 311Direct vs IUSA Water

The clearest difference is rating: 311Direct at 2.6 against IUSA Water's 1.3. 311Direct also leads on review sentiment (27% vs 0%) and device support (3 vs 1). On price, ratings volume, update cadence and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

311Direct holds the better App Store score, 2.6 against 1.3. Both are backed by a comparable volume of ratings — 13 and 22 respectively. Written reviews point the same way: 27% of 311Direct's written reviews are positive against 0% of IUSA Water's.

311Direct ships an update every 2 months, IUSA Water every 5 weeks. Both last shipped on October 29, 2026.

## The numbers

| Metric | 311Direct | IUSA Water |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[2.6 (13 ratings)](https://appshunter.io/ios/app/311direct/id378130673/reviews)** | [1.3 (22 ratings)](https://appshunter.io/ios/app/iusa-water/id1490499930/reviews) |
| Number of ratings | 13 | **22** |
| Positive reviews | **27.3% of reviews** | 0.0% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 2 months | **Every 5 weeks** |
| Monetization | Free | Free |
| Size | 51 MB | 60 MB |
| Requires iOS | **15.1** | 16.4 |
| Devices | **iPhone, iPad, iPod** | iPhone |
| Age rating | 4+ | 4+ |
| Developer | [Miami-Dade County](https://appshunter.io/developer/378130677) | [Grupo Iusa, S.A. de C.V.](https://appshunter.io/developer/1101957848) |

## What reviewers say

### 311Direct

[App page](https://appshunter.io/ios/app/311direct/id378130673)

Report neighborhood issues and code violations directly to the 311 Contact Center. Users can attach photos, provide details, and track the status of their submissions. Anonymity is an option, or users can provide contact information for follow-up.

**Highlights:** Report neighborhood problems, Submit code violations, Attach photos to reports, Track report status, Anonymous reporting option, Create user profiles

**Features:** macOS Compatibility

**In-app purchases:** none


### IUSA Water

[App page](https://appshunter.io/ios/app/iusa-water/id1490499930)

Manage your water service payments and monitor usage with this utility app. It connects to a smart meter for accurate billing and service management.

**Highlights:** Pay water service, Use with IUSA smart meter, Monitor water usage, Service management

**Features:** Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is 311Direct free?

311Direct is free to download, with no in-app purchases.

### Is IUSA Water free?

IUSA Water is free to download, with no in-app purchases.

### Which has better reviews, 311Direct or IUSA Water?

311Direct is rated higher. 311Direct averages 2.6 out of 5 from 13 ratings, while IUSA Water averages 1.3 from 22 ratings.

### Do 311Direct or IUSA Water have ads?

Neither 311Direct nor IUSA Water shows ads.

### Which is updated more often, 311Direct or IUSA Water?

311Direct ships an update every 2 months, and IUSA Water every 5 weeks. Most recently, 311Direct was updated on October 29, 2026 and IUSA Water on October 29, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*