# 311Direct vs VKB 311

The clearest difference is review sentiment: VKB 311 at 100% against 311Direct's 27%. VKB 311 also leads on rating (4.8 vs 2.6). 311Direct's advantage is update cadence (every 2 months vs every 5 months) and device support (3 vs 1). On price, ratings volume, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

VKB 311 holds the better App Store score, 4.8 against 2.6. Both are backed by a comparable volume of ratings — 13 and 24 respectively. Written reviews point the same way: 27% of 311Direct's written reviews are positive against 100% of VKB 311's.

311Direct ships an update every 2 months, VKB 311 every 5 months. The most recent releases landed on October 29, 2026 and October 27, 2026 respectively.

## The numbers

| Metric | 311Direct | VKB 311 |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.6 (13 ratings)](https://appshunter.io/ios/app/311direct/id378130673/reviews) | **[4.8 (24 ratings)](https://appshunter.io/ios/app/vkb-311/id1658806363/reviews)** |
| Number of ratings | 13 | **24** |
| Positive reviews | 27.3% of reviews | **100.0% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 2 months** | Every 5 months |
| Monetization | Free | Free |
| Size | 51 MB | 146 MB |
| Requires iOS | **15.1** | 18.0 |
| Devices | **iPhone, iPad, iPod** | iPhone |
| Age rating | 4+ | 12+ |
| Developer | [Miami-Dade County](https://appshunter.io/developer/378130677) | [Village of Key Biscayne](https://appshunter.io/developer/1531033266) |

## What reviewers say

### 311Direct

[App page](https://appshunter.io/ios/app/311direct/id378130673)

Report neighborhood issues and code violations directly to the 311 Contact Center. Users can attach photos, provide details, and track the status of their submissions. Anonymity is an option, or users can provide contact information for follow-up.

**Highlights:** Report neighborhood problems, Submit code violations, Attach photos to reports, Track report status, Anonymous reporting option, Create user profiles

**Features:** macOS Compatibility

**In-app purchases:** none


### VKB 311

[App page](https://appshunter.io/ios/app/vkb-311/id1658806363)

Connect with your local government for service requests, news, and live village council meetings. Residents can submit reports with photos and receive status updates on the go. This app is a convenient tool for community engagement and efficient communication with village staff.

**Highlights:** Watch Village Council meetings, View Beach Cam, Get Key Biscayne news updates, Submit service requests, Upload photos for reports, Receive status updates on requests

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is 311Direct free?

311Direct is free to download, with no in-app purchases.

### Is VKB 311 free?

VKB 311 is free to download, with no in-app purchases.

### Which has better reviews, 311Direct or VKB 311?

VKB 311 is rated higher. 311Direct averages 2.6 out of 5 from 13 ratings, while VKB 311 averages 4.8 from 24 ratings.

### Do 311Direct or VKB 311 have ads?

Neither 311Direct nor VKB 311 shows ads.

### Which is updated more often, 311Direct or VKB 311?

311Direct ships an update every 2 months, and VKB 311 every 5 months. Most recently, 311Direct was updated on October 29, 2026 and VKB 311 on October 27, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*