# 311Direct vs Security First Mobile

The clearest difference is rating: Security First Mobile at 3.3 against 311Direct's 2.9. Security First Mobile also leads on ratings volume (32 vs 9). On price, review sentiment, update cadence and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Security First Mobile holds the better App Store score, 3.3 against 2.9. Both are backed by a comparable volume of ratings — 9 and 32 respectively. Written reviews point the same way: 27% of 311Direct's written reviews are positive against 31% of Security First Mobile's.

Both ship on a similar rhythm, roughly every 2 months. The most recent releases landed on October 4, 2026 and September 26, 2026 respectively.

## The numbers

| Metric | 311Direct | Security First Mobile |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.9 (9 ratings)](https://appshunter.io/ios/app/311direct/id378130673/reviews) | **[3.3 (32 ratings)](https://appshunter.io/ios/app/security-first-mobile/id455883030/reviews)** |
| Number of ratings | 9 | **32** |
| Positive reviews | 27.3% of reviews | **31.3% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 2 months | Every 2 months |
| Monetization | Free | Free |
| Size | 51 MB | 20 MB |
| Requires iOS | 15.1 | 15.1 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Miami-Dade County](https://appshunter.io/developer/378130677) | [Security First Managers, LLC](https://appshunter.io/developer/947560010) |

## What reviewers say

### 311Direct

[App page](https://appshunter.io/ios/app/311direct/id378130673)

Report neighborhood issues and code violations directly to the 311 Contact Center. Users can attach photos, provide details, and track the status of their submissions. Anonymity is an option, or users can provide contact information for follow-up.

**Highlights:** Report neighborhood problems, Submit code violations, Attach photos to reports, Track report status, Anonymous reporting option, Create user profiles

**Features:** macOS Compatibility

**In-app purchases:** none


### Security First Mobile

[App page](https://appshunter.io/ios/app/security-first-mobile/id455883030)

Manage your insurance policies conveniently 24/7. Access policy information, get quotes for home, condo, or renters insurance, and pay invoices securely. Quickly find contact details for assistance.

**Highlights:** Policy information access, Insurance quotes, Invoice payments, Contact information, Customer portal login

**In-app purchases:** none


## Frequently asked questions

### Is 311Direct free?

311Direct is free to download, with no in-app purchases.

### Is Security First Mobile free?

Security First Mobile is free to download, with no in-app purchases.

### Which has better reviews, 311Direct or Security First Mobile?

Security First Mobile is rated higher. 311Direct averages 2.9 out of 5 from 9 ratings, while Security First Mobile averages 3.3 from 32 ratings.

### Do 311Direct or Security First Mobile have ads?

Neither 311Direct nor Security First Mobile shows ads.

### Which is updated more often, 311Direct or Security First Mobile?

311Direct ships an update every 2 months, and Security First Mobile every 2 months. Most recently, 311Direct was updated on October 4, 2026 and Security First Mobile on September 26, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*