# 311Direct vs Gates Residences

The clearest difference is rating: Gates Residences at 3.4 against 311Direct's 2.9. Gates Residences also leads on update cadence (fortnightly vs every 2 months). 311Direct's advantage is device support (3 vs 1). On price, review sentiment, ratings volume and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Gates Residences holds the better App Store score, 3.4 against 2.9. Both are backed by a comparable volume of ratings — 9 and 12 respectively. Written reviews complicate that: 27% of 311Direct's written reviews are positive against 25% of Gates Residences's, so the app with the better star average is not the one people write more warmly about.

311Direct ships an update every 2 months, Gates Residences fortnightly. The most recent releases landed on October 16, 2026 and October 3, 2026 respectively.

## The numbers

| Metric | 311Direct | Gates Residences |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.9 (9 ratings)](https://appshunter.io/ios/app/311direct/id378130673/reviews) | **[3.4 (12 ratings)](https://appshunter.io/ios/app/gates-residences/id6448753430/reviews)** |
| Number of ratings | 9 | **12** |
| Positive reviews | **27.3% of reviews** | 25.0% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 2 months | **Fortnightly** |
| Monetization | Free | Free |
| Size | 51 MB | 106 MB |
| Requires iOS | **15.1** | 16.6 |
| Devices | **iPhone, iPad, iPod** | iPhone |
| Age rating | 4+ | 4+ |
| Developer | [Miami-Dade County](https://appshunter.io/developer/378130677) | [Multitronik LLC](https://appshunter.io/developer/1711593501) |

## What reviewers say

### 311Direct

[App page](https://appshunter.io/ios/app/311direct/id378130673)

Report neighborhood issues and code violations directly to the 311 Contact Center. Users can attach photos, provide details, and track the status of their submissions. Anonymity is an option, or users can provide contact information for follow-up.

**Highlights:** Report neighborhood problems, Submit code violations, Attach photos to reports, Track report status, Anonymous reporting option, Create user profiles

**Features:** macOS Compatibility

**In-app purchases:** none


### Gates Residences

[App page](https://appshunter.io/ios/app/gates-residences/id6448753430)

Control access to your apartment remotely. This application enables you to unlock your door using your smartphone in buildings equipped with the Gates system. You can also manage access for other residents and generate temporary guest keys.

**Highlights:** Open apartment door remotely, Manage building access, Create guest keys, Invite additional owners, Smart door control

**Features:** Apple Wallet

**In-app purchases:** none


## Frequently asked questions

### Is 311Direct free?

311Direct is free to download, with no in-app purchases.

### Is Gates Residences free?

Gates Residences is free to download, with no in-app purchases.

### Which has better reviews, 311Direct or Gates Residences?

Gates Residences is rated higher. 311Direct averages 2.9 out of 5 from 9 ratings, while Gates Residences averages 3.4 from 12 ratings.

### Do 311Direct or Gates Residences have ads?

Neither 311Direct nor Gates Residences shows ads.

### Which is updated more often, 311Direct or Gates Residences?

311Direct ships an update every 2 months, and Gates Residences fortnightly. Most recently, 311Direct was updated on October 16, 2026 and Gates Residences on October 3, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*