# Egnyte vs ServiceDesk Plus | Cloud

The clearest difference is review sentiment: Egnyte at 73% against ServiceDesk Plus | Cloud's 10%. Egnyte also leads on rating (4.8 vs 4.4) and ratings volume (11K vs 215). ServiceDesk Plus | Cloud's advantage is iOS requirement (16.0 vs 18.0). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Egnyte holds the better App Store score, 4.8 against 4.4. That said, the two scores are not equally well evidenced: Egnyte has 11K ratings behind it against 215, so its average is the more settled of the two. Written reviews point the same way: 73% of Egnyte's written reviews are positive against 10% of ServiceDesk Plus | Cloud's.

Egnyte ships an update fortnightly, ServiceDesk Plus | Cloud every 2 weeks. The most recent releases landed on September 23, 2026 and September 22, 2026 respectively.

## The numbers

| Metric | Egnyte | ServiceDesk Plus | Cloud |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.8 (11K ratings)](https://appshunter.io/ios/app/egnyte/id380007014/reviews)** | [4.4 (215 ratings)](https://appshunter.io/ios/app/servicedesk-plus-cloud/id496792710/reviews) |
| Number of ratings | **11K** | 215 |
| Positive reviews | **73.0% of reviews** | 10.3% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Fortnightly** | Every 2 weeks |
| Monetization | Freemium | Free with in-app purchases |
| Size | 537 MB | 221 MB |
| Requires iOS | 18.0 | **16.0** |
| Devices | iPhone, iPad | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [Egnyte, Inc.](https://appshunter.io/developer/380007017) | [Zoho Corporation](https://appshunter.io/developer/388384807) |

## What reviewers say

### Egnyte

[App page](https://appshunter.io/ios/app/egnyte/id380007014)

Access and collaborate on sensitive business data from any location without a VPN. Securely manage files with advanced permissions, link expirations, and mobile device protection features. Integrate with popular business applications for enhanced productivity.

**Highlights:** Work from anywhere, Seamless collaboration, Secure data access, File preview and upload, App integrations, Content management, Mobile security features

**Features:** iMessage stickers, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Fast and efficient
- 🔒 Secure cloud storage
- 👍 Intuitive and user-friendly
- 🌐 Excellent mobile access
- 💡 Helpful for small businesses

**What reviewers complain about**

- 🐛 Frequent crashes and bugs
- 🔒 Lacking basic security features
- 📁 Inconvenient file management
- 🔋 High battery consumption
- 🔍 Poor search functionality

**Reported bugs**

- Login issues and endless login loops
- Inability to open password-protected documents
- Corrupted or missing files after updates
- Incompatibility with latest iOS versions
- Unreliable upload and download functionality

**Requested features**

- Ability to rename bookmarks
- Option to save files in original file names
- Landscape mode support for better visibility
- Improved offline access and syncing
- Integration with more third-party apps


### ServiceDesk Plus | Cloud

[App page](https://appshunter.io/ios/app/servicedesk-plus-cloud/id496792710)

Manage IT and business service requests, tasks, and approvals from anywhere. Features intuitive ticketing, real-time dashboards, and an AI-powered assistant to enhance service delivery across departments like IT, HR, and finance.

**Highlights:** Request management, Task management, Approval management, Real-time notifications, Dynamic dashboard, Asset management, AI-powered smart assistant

**Features:** Siri integration, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Handy for remote access
- 👍 Useful for creating tickets
- 👍 Great visibility for customer/technician
- 👍 Works well on iPhone
- 👍 Great app (when it works)

**What reviewers complain about**

- 🐛 Crashes frequently
- 🐛 Login issues/loops
- 🐛 App is complicated/difficult to use
- 🐛 Does not update/sync with online portal
- 🐛 Lacks basic functionality

**Reported bugs**

- App crashes frequently
- Login loop/unable to sign in
- App does not update/sync with web portal
- MSP instance no longer supported
- Cannot access Requests module

**Requested features**

- Convert ticket types (incident/request)
- Access CMDB data
- Dark mode
- Calendar integration
- Support for on-premise installations


## Frequently asked questions

### Is Egnyte free?

Egnyte is free to download, with no in-app purchases.

### Is ServiceDesk Plus | Cloud free?

ServiceDesk Plus | Cloud is free to download, with no in-app purchases.

### Which has better reviews, Egnyte or ServiceDesk Plus | Cloud?

Egnyte is rated higher. Egnyte averages 4.8 out of 5 from 11K ratings, while ServiceDesk Plus | Cloud averages 4.4 from 215 ratings.

### Do Egnyte or ServiceDesk Plus | Cloud have ads?

Neither Egnyte nor ServiceDesk Plus | Cloud shows ads.

### Which is updated more often, Egnyte or ServiceDesk Plus | Cloud?

Egnyte ships an update fortnightly, and ServiceDesk Plus | Cloud every 2 weeks. Most recently, Egnyte was updated on September 23, 2026 and ServiceDesk Plus | Cloud on September 22, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*