# OTRS vs Microsoft Azure

The clearest difference is review sentiment: OTRS at 72% against Microsoft Azure's 29%. OTRS also leads on rating (5.0 vs 4.8) and iOS requirement (10 vs 16.0). Microsoft Azure's advantage is update cadence (every 3 weeks vs every 5 months) and ratings volume (2.8K vs 1). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

OTRS holds the better App Store score, 5.0 against 4.8. That said, the two scores are not equally well evidenced: Microsoft Azure has 2.8K ratings behind it against 1, so its average is the more settled of the two. Written reviews point the same way: 72% of OTRS's written reviews are positive against 29% of Microsoft Azure's.

OTRS ships an update every 5 months, Microsoft Azure every 3 weeks. The most recent releases landed on October 16, 2026 and October 19, 2026 respectively.

## The numbers

| Metric | OTRS | Microsoft Azure |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[5.0 (1 ratings)](https://appshunter.io/ios/app/otrs/id383841790/reviews)** | [4.8 (2.8K ratings)](https://appshunter.io/ios/app/microsoft-azure/id1219013620/reviews) |
| Number of ratings | 1 | **2.8K** |
| Positive reviews | **72.2% of reviews** | 28.7% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 5 months | **Every 3 weeks** |
| Monetization | Free | Free |
| Size | 43 MB | 113 MB |
| Requires iOS | **10** | 16.0 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [OTRS Inc.](https://appshunter.io/developer/383841793) | [Microsoft Corporation](https://appshunter.io/developer/298856275) |

## What reviewers say

### OTRS

[App page](https://appshunter.io/ios/app/otrs/id383841790)

This business application provides mobile access to existing OTRS systems, enabling users to manage requests and customer information remotely. It's ideal for field service teams or those needing to stay connected while away from the office, offering quick overviews and secure credential storage.

**Highlights:** Mobile OTRS system access, On-the-go request management, Customer data access, Notifications and quick overviews, Multiple account support, Secure credential storage, Two-factor authentication support

**In-app purchases:** none


### Microsoft Azure

[App page](https://appshunter.io/ios/app/microsoft-azure/id1219013620)

Manage and monitor your cloud resources from anywhere. Receive real-time notifications and alerts for critical health issues. Take immediate corrective actions on your virtual machines and web apps directly from your mobile device.

**Highlights:** Monitor cloud resource status, View critical metrics, Receive notifications and alerts, Start/stop VMs, Manage web apps

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 💡 Streamline services with the cloud
- 👍 Surprisingly doesn't suck
- 👍 Great app for managing Azure cloud

**What reviewers complain about**

- 🐛 Crashes, freezes, and bugs
- 🚫 Limited functionality, read-only
- 🚫 Useless, can't do anything meaningful
- 🚫 Doesn't work with newer iOS versions

**Reported bugs**

- Login issues, can't sign in
- Face ID crashes the app
- Blank/black screen after updates

**Requested features**

- Add billing and cost management
- Integrate Azure AD and DevOps
- Allow creating/editing resources
- Improve cloud shell experience


## Frequently asked questions

### Is OTRS free?

OTRS is free to download, with no in-app purchases.

### Is Microsoft Azure free?

Microsoft Azure is free to download, with no in-app purchases.

### Which has better reviews, OTRS or Microsoft Azure?

OTRS is rated higher. OTRS averages 5.0 out of 5 from 1 ratings, while Microsoft Azure averages 4.8 from 2.8K ratings.

### Do OTRS or Microsoft Azure have ads?

Neither OTRS nor Microsoft Azure shows ads.

### Which is updated more often, OTRS or Microsoft Azure?

OTRS ships an update every 5 months, and Microsoft Azure every 3 weeks. Most recently, OTRS was updated on October 16, 2026 and Microsoft Azure on October 19, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*