# OTRS vs FortiClient

The clearest difference is review sentiment: OTRS at 72% against FortiClient's 16%. OTRS also leads on rating (5.0 vs 2.9) and monetization model (free vs freemium). FortiClient's advantage is ratings volume (102 vs 1) and update cadence (every 2 months vs every 5 months). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

OTRS holds the better App Store score, 5.0 against 2.9. That said, the two scores are not equally well evidenced: FortiClient has 102 ratings behind it against 1, so its average is the more settled of the two. Written reviews point the same way: 72% of OTRS's written reviews are positive against 16% of FortiClient's.

OTRS ships an update every 5 months, FortiClient every 2 months. The most recent releases landed on October 16, 2026 and October 30, 2026 respectively.

## The numbers

| Metric | OTRS | FortiClient |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[5.0 (1 ratings)](https://appshunter.io/ios/app/otrs/id383841790/reviews)** | [2.9 (102 ratings)](https://appshunter.io/ios/app/forticlient/id1474294106/reviews) |
| Number of ratings | 1 | **102** |
| Positive reviews | **72.2% of reviews** | 16.0% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 5 months | **Every 2 months** |
| Monetization | **Free** | Freemium |
| Size | 43 MB | 37 MB |
| Requires iOS | **10** | 15.0 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [OTRS Inc.](https://appshunter.io/developer/383841793) | [Fortinet](https://appshunter.io/developer/345361031) |

## What reviewers say

### OTRS

[App page](https://appshunter.io/ios/app/otrs/id383841790)

This business application provides mobile access to existing OTRS systems, enabling users to manage requests and customer information remotely. It's ideal for field service teams or those needing to stay connected while away from the office, offering quick overviews and secure credential storage.

**Highlights:** Mobile OTRS system access, On-the-go request management, Customer data access, Notifications and quick overviews, Multiple account support, Secure credential storage, Two-factor authentication support

**In-app purchases:** none


### FortiClient

[App page](https://appshunter.io/ios/app/forticlient/id1474294106)

Securely connect your device to a corporate network and protect against web threats. Offers VPN connectivity, web filtering, and multi-factor authentication for enhanced security.

**Highlights:** SSLVPN and IPsec connectivity, Web filtering for malicious sites, 2-factor authentication, Centralized management, VPN always-up support

**In-app purchases:** none

**What reviewers like**

- ✅ Autoconnect fixed in v8.0
- ✅ Works for ZTNA and VPN
- ✅ Fixed SSO port issue
- ✅ Works when planned correctly

**What reviewers complain about**

- ❌ VPN impossible to turn on
- ❌ Cannot save password
- ❌ Poor reliability on iPhone
- ❌ Slows or blocks other apps/browsers
- ❌ DNS resolving does not work

**Reported bugs**

- Cannot turn VPN on after update
- Cannot save password
- App switches to French language unexpectedly
- DNS resolving does not work (requires IP addresses)
- App consistently disconnects and takes long to reconnect

**Requested features**

- Update old app pictures
- Implement menu bar icon for easier interaction


## Frequently asked questions

### Is OTRS free?

OTRS is free to download, with no in-app purchases.

### Is FortiClient free?

FortiClient is free to download, with no in-app purchases.

### Which has better reviews, OTRS or FortiClient?

OTRS is rated higher. OTRS averages 5.0 out of 5 from 1 ratings, while FortiClient averages 2.9 from 102 ratings.

### Do OTRS or FortiClient have ads?

Neither OTRS nor FortiClient shows ads.

### Which is updated more often, OTRS or FortiClient?

OTRS ships an update every 5 months, and FortiClient every 2 months. Most recently, OTRS was updated on October 16, 2026 and FortiClient on October 30, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*