# OTRS vs KIX Field Agent

The clearest difference is iOS requirement: OTRS at 10 against KIX Field Agent's 16.6. On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

OTRS ships an update every 5 months, KIX Field Agent every 6 months. The most recent releases landed on June 5, 2026 and September 15, 2026 respectively.

## The numbers

| Metric | OTRS | KIX Field Agent |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[5.0 (1 ratings)](https://appshunter.io/ios/app/otrs/id383841790/reviews)** | — |
| Number of ratings | **1** | — |
| Positive reviews | 72.2% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 5 months** | Every 6 months |
| Monetization | Free | — |
| Size | 43 MB | 37 MB |
| Requires iOS | **10** | 16.6 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [OTRS Inc.](https://appshunter.io/developer/383841793) | [KIX Service Software GmbH](https://appshunter.io/developer/1489588004) |

## What reviewers say

### OTRS

[App page](https://appshunter.io/ios/app/otrs/id383841790)

This business application provides mobile access to existing OTRS systems, enabling users to manage requests and customer information remotely. It's ideal for field service teams or those needing to stay connected while away from the office, offering quick overviews and secure credential storage.

**Highlights:** Mobile OTRS system access, On-the-go request management, Customer data access, Notifications and quick overviews, Multiple account support, Secure credential storage, Two-factor authentication support

**In-app purchases:** none


### KIX Field Agent

[App page](https://appshunter.io/ios/app/kix-field-agent/id1489588005)

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is OTRS free?

OTRS is free to download, with no in-app purchases.

### Is KIX Field Agent free?

KIX Field Agent is free to download, with no in-app purchases.

### Do OTRS or KIX Field Agent have ads?

Neither OTRS nor KIX Field Agent shows ads.

### Which is updated more often, OTRS or KIX Field Agent?

OTRS ships an update every 5 months, and KIX Field Agent every 6 months. Most recently, OTRS was updated on June 5, 2026 and KIX Field Agent on September 15, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*