# OTRS vs FortiToken Mobile

The clearest difference is rating: OTRS at 5.0 against FortiToken Mobile's 2.9. OTRS also leads on review sentiment (72% vs 31%) and in-app purchases (none vs 2). FortiToken Mobile's advantage is ratings volume (123 vs 1) and update cadence (every 2 months vs every 5 months). On price, ads and device support there is nothing between them.

Both are free to download. FortiToken Mobile sells 2 one-off in-app purchases. OTRS asks for nothing beyond the download.

OTRS holds the better App Store score, 5.0 against 2.9. That said, the two scores are not equally well evidenced: FortiToken Mobile has 123 ratings behind it against 1, so its average is the more settled of the two. Written reviews point the same way: 72% of OTRS's written reviews are positive against 31% of FortiToken Mobile's.

OTRS ships an update every 5 months, FortiToken Mobile every 2 months. The most recent releases landed on October 16, 2026 and November 1, 2026 respectively.

## The numbers

| Metric | OTRS | FortiToken Mobile |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[5.0 (1 ratings)](https://appshunter.io/ios/app/otrs/id383841790/reviews)** | [2.9 (123 ratings)](https://appshunter.io/ios/app/fortitoken-mobile/id500007723/reviews) |
| Number of ratings | 1 | **123** |
| Positive reviews | **72.2% of reviews** | 31.0% of reviews |
| In-app purchases | **No** | Yes |
| Ads | No | No |
| Update frequency | Every 5 months | **Every 2 months** |
| Monetization | **Free** | Free with in-app purchases |
| Size | 43 MB | 14 MB |
| Requires iOS | **10** | 12.0 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [OTRS Inc.](https://appshunter.io/developer/383841793) | [Fortinet](https://appshunter.io/developer/345361031) |

## What reviewers say

### OTRS

[App page](https://appshunter.io/ios/app/otrs/id383841790)

This business application provides mobile access to existing OTRS systems, enabling users to manage requests and customer information remotely. It's ideal for field service teams or those needing to stay connected while away from the office, offering quick overviews and secure credential storage.

**Highlights:** Mobile OTRS system access, On-the-go request management, Customer data access, Notifications and quick overviews, Multiple account support, Secure credential storage, Two-factor authentication support

**In-app purchases:** none


### FortiToken Mobile

[App page](https://appshunter.io/ios/app/fortitoken-mobile/id500007723)

This app generates one-time passwords (OTPs) for secure authentication. It supports event-based and time-based OTPs, acting as a client for back-end validation servers. The application prioritizes user privacy and control, requiring explicit permissions for any data access.

**Highlights:** Event-based OTP generation, Time-based OTP generation, OATH compliant, QR code scanning for activation, TouchID/FaceID for app security, Push notifications

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases (2)**

| Purchase | Price | Billing |
| --- | --- | --- |
| 5 tokens | $499.00 | one-time |
| 10 tokens | $959.00 | one-time |

**What reviewers like**

- ✅ Core functionality works reliably when stable
- 🔒 Provides effective two-factor authentication
- 👍 Simple and easy to use interface
- ⚡ Quick token generation
- 🎯 Does exactly what it's designed to do

**What reviewers complain about**

- 🐛 Critical crash issue after May 2025 update
- 🐛 Push notification approval buttons frequently unresponsive
- 😤 Forced proprietary app instead of standard TOTP
- 📱 No Apple Watch support
- 🎨 Dated and unattractive UI design

**Reported bugs**

- App crashes immediately on launch after May 2025 update
- Push notification Approve/Deny buttons hang and don't respond
- QR code scanner fails to capture or focus properly
- Camera permission granted but no capture box appears
- App crashes on first open then works on second attempt

**Requested features**

- Apple Watch app with push approval capability
- Support for standard TOTP/HOTP authentication
- Tap-to-copy token feature instead of long-press
- Home screen widget for quick access
- Larger hit box for eye icon


## Frequently asked questions

### Is OTRS free?

OTRS is free to download, with no in-app purchases.

### Is FortiToken Mobile free?

FortiToken Mobile is free to download, with in-app purchases available.

### Which has better reviews, OTRS or FortiToken Mobile?

OTRS is rated higher. OTRS averages 5.0 out of 5 from 1 ratings, while FortiToken Mobile averages 2.9 from 123 ratings.

### Do OTRS or FortiToken Mobile have ads?

Neither OTRS nor FortiToken Mobile shows ads.

### Which is updated more often, OTRS or FortiToken Mobile?

OTRS ships an update every 5 months, and FortiToken Mobile every 2 months. Most recently, OTRS was updated on October 16, 2026 and FortiToken Mobile on November 1, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*