# OTRS vs AWS Console

The clearest difference is update cadence: AWS Console at fortnightly against OTRS's every 5 months. AWS Console also leads on ratings volume (6.1K vs 1). OTRS's advantage is review sentiment (72% vs 42%) and rating (5.0 vs 4.7). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

OTRS holds the better App Store score, 5.0 against 4.7. That said, the two scores are not equally well evidenced: AWS Console has 6.1K ratings behind it against 1, so its average is the more settled of the two. Written reviews point the same way: 72% of OTRS's written reviews are positive against 42% of AWS Console's.

OTRS ships an update every 5 months, AWS Console fortnightly. The most recent releases landed on October 16, 2026 and October 20, 2026 respectively.

## The numbers

| Metric | OTRS | AWS Console |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[5.0 (1 ratings)](https://appshunter.io/ios/app/otrs/id383841790/reviews)** | [4.7 (6.1K ratings)](https://appshunter.io/ios/app/aws-console/id580990573/reviews) |
| Number of ratings | 1 | **6.1K** |
| Positive reviews | **72.2% of reviews** | 42.3% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 5 months | **Fortnightly** |
| Monetization | Free | Free |
| Size | 43 MB | 178 MB |
| Requires iOS | **10** | 18.6 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPad |
| Age rating | 4+ | 17+ |
| Developer | [OTRS Inc.](https://appshunter.io/developer/383841793) | [AMZN Mobile LLC](https://appshunter.io/developer/297606954) |

## What reviewers say

### OTRS

[App page](https://appshunter.io/ios/app/otrs/id383841790)

This business application provides mobile access to existing OTRS systems, enabling users to manage requests and customer information remotely. It's ideal for field service teams or those needing to stay connected while away from the office, offering quick overviews and secure credential storage.

**Highlights:** Mobile OTRS system access, On-the-go request management, Customer data access, Notifications and quick overviews, Multiple account support, Secure credential storage, Two-factor authentication support

**In-app purchases:** none


### AWS Console

[App page](https://appshunter.io/ios/app/aws-console/id580990573)

Manage and monitor your AWS resources from your mobile device. Receive push notifications for important updates, view dashboards with real-time data, and perform select actions on your cloud infrastructure.

**Highlights:** View and manage AWS resources, Push notifications for services, Resource monitoring dashboard, View configuration details and metrics, Perform select actions on resources, Biometric authentication for login

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 User-friendly interface
- 🚀 Convenient mobile access to AWS services
- 💡 Federated login support
- 🔒 Biometric authentication
- 🚀 Quick access to billing and cost management

**What reviewers complain about**

- 🐛 Buggy login process
- 🔒 Lack of support for hardware security keys
- 🔋 Frequent need to re-authenticate
- 🐛 Crashes and stability issues
- 🚫 Limited functionality compared to web console

**Reported bugs**

- Instances status not updating properly
- Inability to copy/paste in CloudShell
- Blank screens and login issues
- Incompatibility with newer iOS versions

**Requested features**

- Add support for more AWS services (e.g. Lightsail, CloudWatch, Lambda)
- Improve CloudShell usability and integration
- Allow editing of resources (e.g. Route 53, security groups)
- Implement push notifications for alerts and alarms
- Provide option to save login credentials or use Face ID/Touch ID


## Frequently asked questions

### Is OTRS free?

OTRS is free to download, with no in-app purchases.

### Is AWS Console free?

AWS Console is free to download, with no in-app purchases.

### Which has better reviews, OTRS or AWS Console?

OTRS is rated higher. OTRS averages 5.0 out of 5 from 1 ratings, while AWS Console averages 4.7 from 6.1K ratings.

### Do OTRS or AWS Console have ads?

Neither OTRS nor AWS Console shows ads.

### Which is updated more often, OTRS or AWS Console?

OTRS ships an update every 5 months, and AWS Console fortnightly. Most recently, OTRS was updated on October 16, 2026 and AWS Console on October 20, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*