# Web Help Desk Mobile vs SolarWinds Service Desk

The clearest difference is review sentiment: SolarWinds Service Desk at 56% against Web Help Desk Mobile's 13%. SolarWinds Service Desk also leads on rating (4.6 vs 1.4) and ratings volume (322 vs 30). Web Help Desk Mobile's advantage is iOS requirement (8.0 vs 13.0). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

SolarWinds Service Desk holds the better App Store score, 4.6 against 1.4. That said, the two scores are not equally well evidenced: SolarWinds Service Desk has 322 ratings behind it against 30, so its average is the more settled of the two. Written reviews point the same way: 13% of Web Help Desk Mobile's written reviews are positive against 56% of SolarWinds Service Desk's.

Both ship on a similar rhythm, roughly every 2 months. The most recent releases landed on November 1, 2026 and November 2, 2026 respectively.

## The numbers

| Metric | Web Help Desk Mobile | SolarWinds Service Desk |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [1.4 (30 ratings)](https://appshunter.io/ios/app/web-help-desk-mobile/id385247187/reviews) | **[4.6 (322 ratings)](https://appshunter.io/ios/app/solarwinds-service-desk/id1451698030/reviews)** |
| Number of ratings | 30 | **322** |
| Positive reviews | 12.7% of reviews | **55.6% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 2 months | Every 2 months |
| Monetization | Free | Free |
| Size | 7 MB | 38 MB |
| Requires iOS | **8.0** | 13.0 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [SolarWinds Worldwide, LLC](https://appshunter.io/developer/642971872) | [SolarWinds Worldwide, LLC](https://appshunter.io/developer/642971872) |

## What reviewers say

### Web Help Desk Mobile

[App page](https://appshunter.io/ios/app/web-help-desk-mobile/id385247187)

Receive instant SMS alerts from your IT ticketing system directly on your Apple device. Get notified about new or updated customer tickets to manage IT support requests efficiently on the go.

**Highlights:** SMS notifications for ticket creation, SMS notifications for ticket updates, Integration with SolarWinds Web Help Desk, Real-time IT support alerts, Mobile ticket management

**Features:** macOS Compatibility

**In-app purchases:** none


### SolarWinds Service Desk

[App page](https://appshunter.io/ios/app/solarwinds-service-desk/id1451698030)

Access essential IT service desk functions on the go. Technicians can manage incidents and provide support remotely, while employees can submit tickets, request services, and track their requests.

**Highlights:** Real-time notifications for technicians, Ticket tracking and assignment, Remote incident resolution, Service request submission, Self-service article access, Request status checking

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Easy to manage on the go
- 🚀 Quick and handy for IT tickets
- 👍 User interface easy to use
- 🚀 Runs super smooth
- 👍 Works well and listens to feedback

**What reviewers complain about**

- 🐛 Blank white screen on open
- 🐛 App crashes/closes automatically
- 🐛 Notifications delayed
- 🐛 Attachment issues
- 🐛 Search is unreliable

**Reported bugs**

- Unable to get out of attachments without closing app
- Blank white screen on opening app
- App closes automatically after updating incident
- Notifications are delayed
- Incident searching is unreliable

**Requested features**

- Dark mode option
- Read-only dashboard
- Open links to incidents in app
- View 'Problems' section
- Add tasks to incidents


## Frequently asked questions

### Is Web Help Desk Mobile free?

Web Help Desk Mobile is free to download, with no in-app purchases.

### Is SolarWinds Service Desk free?

SolarWinds Service Desk is free to download, with no in-app purchases.

### Which has better reviews, Web Help Desk Mobile or SolarWinds Service Desk?

SolarWinds Service Desk is rated higher. Web Help Desk Mobile averages 1.4 out of 5 from 30 ratings, while SolarWinds Service Desk averages 4.6 from 322 ratings.

### Do Web Help Desk Mobile or SolarWinds Service Desk have ads?

Neither Web Help Desk Mobile nor SolarWinds Service Desk shows ads.

### Which is updated more often, Web Help Desk Mobile or SolarWinds Service Desk?

Web Help Desk Mobile ships an update every 2 months, and SolarWinds Service Desk every 2 months. Most recently, Web Help Desk Mobile was updated on November 1, 2026 and SolarWinds Service Desk on November 2, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*