# Web Help Desk Mobile vs ServiceDesk Plus | On

The clearest difference is rating: ServiceDesk Plus | On at 4.8 against Web Help Desk Mobile's 1.4. Web Help Desk Mobile's advantage is iOS requirement (8.0 vs 16.0). On price, review sentiment, ratings volume and update cadence there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ServiceDesk Plus | On holds the better App Store score, 4.8 against 1.4. Both are backed by a comparable volume of ratings — 30 and 21 respectively. Written reviews point the same way: 13% of Web Help Desk Mobile's written reviews are positive against 16% of ServiceDesk Plus | On's.

Web Help Desk Mobile ships an update every 2 months, ServiceDesk Plus | On monthly. Both last shipped on October 23, 2026.

## The numbers

| Metric | Web Help Desk Mobile | ServiceDesk Plus | On |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [1.4 (30 ratings)](https://appshunter.io/ios/app/web-help-desk-mobile/id385247187/reviews) | **[4.8 (21 ratings)](https://appshunter.io/ios/app/servicedesk-plus-on-premises/id460035266/reviews)** |
| Number of ratings | **30** | 21 |
| Positive reviews | 12.7% of reviews | **16.0% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 2 months | **Monthly** |
| Monetization | Free | Free |
| Size | 7 MB | 52 MB |
| Requires iOS | **8.0** | 16.0 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [SolarWinds Worldwide, LLC](https://appshunter.io/developer/642971872) | [Zoho Corporation](https://appshunter.io/developer/388384807) |

## What reviewers say

### Web Help Desk Mobile

[App page](https://appshunter.io/ios/app/web-help-desk-mobile/id385247187)

Receive instant SMS alerts from your IT ticketing system directly on your Apple device. Get notified about new or updated customer tickets to manage IT support requests efficiently on the go.

**Highlights:** SMS notifications for ticket creation, SMS notifications for ticket updates, Integration with SolarWinds Web Help Desk, Real-time IT support alerts, Mobile ticket management

**Features:** macOS Compatibility

**In-app purchases:** none


### ServiceDesk Plus | On

[App page](https://appshunter.io/ios/app/servicedesk-plus-on-premises/id460035266)

Access IT and enterprise service management capabilities on the go. Employees can find answers and get services, while technicians can manage requests, approvals, and tasks for various departments like IT, HR, and finance.

**Highlights:** Manage requests, approvals, and tasks, Create and resolve tickets, Add attachments and work logs, Access solutions for common issues, Scan assets via barcode/QR code, Approve change requests, Chat with end users

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Fast and snappy performance
- 🎨 Clean and improved UI design
- 📎 OneDrive attachment integration
- 📱 Mobile accessibility for field work
- ✅ Basic ticket management functionality

**What reviewers complain about**

- 🐛 Frequent crashes and instability
- 🔐 SAML/SSO authentication not supported
- 📵 Unreliable push notifications
- 🔑 Login failures and authentication issues
- ⚠️ Missing critical features for mobile work

**Reported bugs**

- Invalid JSON errors when viewing ticket details
- App crashes when pressing request details
- SAML login returns to login prompt after authentication
- Photo attachment failures with invalid JSON error
- Dark mode UI issues (white text on white background)

**Requested features**

- SAML/SSO authentication support
- Audio notifications for incoming tickets
- Ability to view full conversation history
- Attachment preview functionality
- Reply templates


## Frequently asked questions

### Is Web Help Desk Mobile free?

Web Help Desk Mobile is free to download, with no in-app purchases.

### Is ServiceDesk Plus | On free?

ServiceDesk Plus | On is free to download, with no in-app purchases.

### Which has better reviews, Web Help Desk Mobile or ServiceDesk Plus | On?

ServiceDesk Plus | On is rated higher. Web Help Desk Mobile averages 1.4 out of 5 from 30 ratings, while ServiceDesk Plus | On averages 4.8 from 21 ratings.

### Do Web Help Desk Mobile or ServiceDesk Plus | On have ads?

Neither Web Help Desk Mobile nor ServiceDesk Plus | On shows ads.

### Which is updated more often, Web Help Desk Mobile or ServiceDesk Plus | On?

Web Help Desk Mobile ships an update every 2 months, and ServiceDesk Plus | On monthly. Most recently, Web Help Desk Mobile was updated on October 23, 2026 and ServiceDesk Plus | On on October 23, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*