# Web Help Desk Mobile vs Splashtop Business

The clearest difference is review sentiment: Splashtop Business at 68% against Web Help Desk Mobile's 13%. Splashtop Business also leads on rating (4.8 vs 1.4) and ratings volume (4.7K vs 30). Web Help Desk Mobile's advantage is monetization model (free vs free with in-app purchases) and iOS requirement (8.0 vs 17.0). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Splashtop Business holds the better App Store score, 4.8 against 1.4. That said, the two scores are not equally well evidenced: Splashtop Business has 4.7K ratings behind it against 30, so its average is the more settled of the two. Written reviews point the same way: 13% of Web Help Desk Mobile's written reviews are positive against 68% of Splashtop Business's.

Both ship on a similar rhythm, roughly every 2 months. The most recent releases landed on October 23, 2026 and November 1, 2026 respectively.

## The numbers

| Metric | Web Help Desk Mobile | Splashtop Business |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [1.4 (30 ratings)](https://appshunter.io/ios/app/web-help-desk-mobile/id385247187/reviews) | **[4.8 (4.7K ratings)](https://appshunter.io/ios/app/splashtop-business/id650739354/reviews)** |
| Number of ratings | 30 | **4.7K** |
| Positive reviews | 12.7% of reviews | **68.3% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 2 months | Every 2 months |
| Monetization | **Free** | Free with in-app purchases |
| Size | 7 MB | 16 MB |
| Requires iOS | **8.0** | 17.0 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [SolarWinds Worldwide, LLC](https://appshunter.io/developer/642971872) | [Splashtop Inc.](https://appshunter.io/developer/382509318) |

## What reviewers say

### Web Help Desk Mobile

[App page](https://appshunter.io/ios/app/web-help-desk-mobile/id385247187)

Receive instant SMS alerts from your IT ticketing system directly on your Apple device. Get notified about new or updated customer tickets to manage IT support requests efficiently on the go.

**Highlights:** SMS notifications for ticket creation, SMS notifications for ticket updates, Integration with SolarWinds Web Help Desk, Real-time IT support alerts, Mobile ticket management

**Features:** macOS Compatibility

**In-app purchases:** none


### Splashtop Business

[App page](https://appshunter.io/ios/app/splashtop-business/id650739354)

Access and control your office computer remotely from any device, anywhere. This app provides secure remote desktop access for individuals and IT teams, offering features like unattended access, live support, and cross-platform compatibility.

**Highlights:** Unattended remote access, On-demand support, Cross-platform compatibility, Multi-to-multi monitor support, Remote print, Chat functionality, Session recording

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Easy to use
- 🚀 Smooth remote access
- 💡 Versatile for multiple devices
- 🔒 Reliable security
- 💰 Good value for money

**What reviewers complain about**

- 🐛 Occasional connection issues
- 🔋 Battery drain on mobile devices
- 🖱️ Suboptimal mouse/keyboard support
- 📺 Lack of full-screen support on iPad

**Reported bugs**

- Shift key getting stuck
- Compatibility issues with newer iOS versions
- Unreliable remote desktop access

**Requested features**

- Improved multi-screen support
- File transfer capabilities
- Customizable keyboard shortcuts
- Automatic reconnection on network disruption


## Frequently asked questions

### Is Web Help Desk Mobile free?

Web Help Desk Mobile is free to download, with no in-app purchases.

### Is Splashtop Business free?

Splashtop Business is free to download, with no in-app purchases.

### Which has better reviews, Web Help Desk Mobile or Splashtop Business?

Splashtop Business is rated higher. Web Help Desk Mobile averages 1.4 out of 5 from 30 ratings, while Splashtop Business averages 4.8 from 4.7K ratings.

### Do Web Help Desk Mobile or Splashtop Business have ads?

Neither Web Help Desk Mobile nor Splashtop Business shows ads.

### Which is updated more often, Web Help Desk Mobile or Splashtop Business?

Web Help Desk Mobile ships an update every 2 months, and Splashtop Business every 2 months. Most recently, Web Help Desk Mobile was updated on October 23, 2026 and Splashtop Business on November 1, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*