# Web Help Desk Mobile vs Freshservice

The clearest difference is rating: Freshservice at 4.5 against Web Help Desk Mobile's 1.4. Freshservice also leads on ratings volume (2.4K vs 30) and update cadence (every 3 weeks vs every 2 months). Web Help Desk Mobile's advantage is monetization model (free vs freemium) and iOS requirement (8.0 vs 15.0). On price, review sentiment, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Freshservice holds the better App Store score, 4.5 against 1.4. That said, the two scores are not equally well evidenced: Freshservice has 2.4K ratings behind it against 30, so its average is the more settled of the two. Written reviews point the same way: 13% of Web Help Desk Mobile's written reviews are positive against 19% of Freshservice's.

Web Help Desk Mobile ships an update every 2 months, Freshservice every 3 weeks. Both last shipped on October 15, 2026.

## The numbers

| Metric | Web Help Desk Mobile | Freshservice |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [1.4 (30 ratings)](https://appshunter.io/ios/app/web-help-desk-mobile/id385247187/reviews) | **[4.5 (2.4K ratings)](https://appshunter.io/ios/app/freshservice/id891265220/reviews)** |
| Number of ratings | 30 | **2.4K** |
| Positive reviews | 12.7% of reviews | **18.8% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 2 months | **Every 3 weeks** |
| Monetization | **Free** | Freemium |
| Size | 7 MB | 176 MB |
| Requires iOS | **8.0** | 15.0 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [SolarWinds Worldwide, LLC](https://appshunter.io/developer/642971872) | [FRESHWORKS TECHNOLOGIES PRIVATE LIMITED](https://appshunter.io/developer/849713309) |

## What reviewers say

### Web Help Desk Mobile

[App page](https://appshunter.io/ios/app/web-help-desk-mobile/id385247187)

Receive instant SMS alerts from your IT ticketing system directly on your Apple device. Get notified about new or updated customer tickets to manage IT support requests efficiently on the go.

**Highlights:** SMS notifications for ticket creation, SMS notifications for ticket updates, Integration with SolarWinds Web Help Desk, Real-time IT support alerts, Mobile ticket management

**Features:** macOS Compatibility

**In-app purchases:** none


### Freshservice

[App page](https://appshunter.io/ios/app/freshservice/id891265220)

This IT service management app provides IT agents with essential tools for managing incidents, assets, and user requests on the go. It offers features like push notifications, ticket management, and a service catalog for efficient help desk operations.

**Highlights:** Push notifications for ticket activity, Create, respond to, and manage tickets, Customizable ticket views, Canned responses and file attachments, Service catalog access for requests, Barcode/QR code asset scanning, Single Sign-On (SSO) integration

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Solid mobile app
- 🚀 Allows agents to attend to tickets on the go
- 💡 Freshservice is working to improve the app every year
- 👍 Great flow and insight from an IT ticket perspective

**What reviewers complain about**

- 🐛 Crashes frequently
- 🐛 Bugs and glitches with each update
- 🐛 Filters and settings don't save
- 🐛 Clunky and unintuitive UI
- 🐛 Inability to view full ticket conversations

**Reported bugs**

- Crashes when trying to view tickets or add notes
- Inability to scan and mark assets
- Keyboard issues when typing in ticket descriptions
- Notifications not clearing even after reading
- Login issues with SSO and 2FA

**Requested features**

- Dark mode option
- Ability to access admin console
- Integration with project management and analytics
- Bulk scenario execution for tickets
- Ability to view activity tab within tickets


## Frequently asked questions

### Is Web Help Desk Mobile free?

Web Help Desk Mobile is free to download, with no in-app purchases.

### Is Freshservice free?

Freshservice is free to download, with no in-app purchases.

### Which has better reviews, Web Help Desk Mobile or Freshservice?

Freshservice is rated higher. Web Help Desk Mobile averages 1.4 out of 5 from 30 ratings, while Freshservice averages 4.5 from 2.4K ratings.

### Do Web Help Desk Mobile or Freshservice have ads?

Neither Web Help Desk Mobile nor Freshservice shows ads.

### Which is updated more often, Web Help Desk Mobile or Freshservice?

Web Help Desk Mobile ships an update every 2 months, and Freshservice every 3 weeks. Most recently, Web Help Desk Mobile was updated on October 15, 2026 and Freshservice on October 15, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*